Senior IT Operations Engineer

New York, NY

We are currently seeking an IT professional to work with our IT, Web Applications, and Audio/Video support teams. This individual will be a critical part of our growth plan to expand our service hours to meet the demands of a growing business. This role is a full-time, salaried position with benefits and would be a hybrid in-office/remote Monday - FRIDAY shift. This position will report to our Senior Manager of IT Operations and will be a cross-functional member of the aforementioned teams. We are looking for someone who is ambitious, self-motivated, and always being proactive when looking for the next project to tackle. 


Here are some examples of the skills we are looking for:

  • Must be extremely organized, detailed oriented, and have a strong customer service orientation with the ability to get to “YES”.
  • A genuine desire to want to help people and always try to do the right thing.
  • Must have excellent verbal and written communication skills.


The responsibilities and duties described here are representative of those an employee may perform. This is not a comprehensive list and other duties may be assigned.


ROLES AND RESPONSIBILITIES:

  • Deliver best in class support to our Studio and Corporate employees.
  • Manage, process, and solve requests that come through the ticketing system for IT and Web Applications, adhering to SLA requirements for responses and resolution of tickets.
  • Diagnose, troubleshoot, and resolve technical hardware and software issues on Apple, Windows, and ChromeOS computers, iOS and Android devices, HP/Canon/Sharp printers, and point-of-sale devices such as credit card swipers, barcode scanners, and other accessories both in studio and at corporate.
  • Assist in creating and developing projects for deployment of upgrades or exciting new technologies for corporate and studio locations.
  • Assist in the setup and production of our Studio Stream classes.
  • Manage accounts on both local and SaaS based systems.
  • Maintain inventory of all IT Equipment.
  • Travel to NYC metro area studios to resolve issues on site, and occasionally travel nationally and internationally as needed.
  • Coordinate ISP and 3rd party technician site visits remotely.
  • Configure and setup local studio networking equipment, computers, and telephone systems remotely and on site.
  • Ensure that all work is on brand and meets visual standards.
  • Support AV Team with meetings and events that require A/V support including international conference calls, projectors, presentations, and Zoom support.


QUALIFICATIONS:

  • Must have proven ability to patiently and clearly explain steps in a process to employees who have limited expertise in technology.
  • Must have 3+ years in a technical support position or comparable experience.
  • Understanding of computer networking including but not limited to DNS, DHCP, VLANs, Switch Configuration, and Network Utilities.
  • Experience with JAMF and managing software running on Windows or Mac OS (including certifications) is a plus.
  • Proficient knowledge of Active Directory particularly with group policies and console scripting.
  • Knowledgeable experience with G Suite administration.
  • Must be excited and eager to engage in proactively solving difficult and unfamiliar technical issues.
  • May need to be available for extended hours coverage from time to time.
  • A personal passion for fitness and/or the SoulCycle brand is a nice touch.
  • Bonus points for proficiency in GCP and/or Powershell.


Please note that SoulCycle has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees. As a condition of employment, SoulCycle employees are required to provide proof of a COVID-19 vaccination. An applicant's offer of employment is also conditional until they can provide proof of a COVID-19 vaccination.

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