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Senior Employee Solutions Representative

Do you thrive on developing creative and innovative insights to solve complex challenges? Want to work on next-generation, cutting-edge products and services that deliver outstanding value and that are global in vision and scope? Work with premier thought leaders in your field? Work for a world-class organization that provides an exceptional career experience with an inclusive and collaborative culture?


Want to make an impact that matters? Consider Deloitte Global.

Work you'll do:

The Senior Employee Solutions Representative is responsible for serving as a subject matter expert for Talent, Benefits, Payroll, and Leaves that involves providing customers a resolution on first contact while providing a distinctive customer experience. The Senior Representative is expected to accurately interpret, analyze, administer, and articulate complex employee Benefits and Payroll information, inquiries, and discrepancies. The Senior Representative is also expected to effectively understand and explain all Talent and Leave of Absence policies, procedures, and inquiries. The Senior Representative ensures information provided to customers and internal processes followed are in compliance with standards (e.g. HIPAA, PII, ERISA, IRS).



What you'll be part of - our Deloitte Global Culture:

At Deloitte, we expect results. Incredible—tangible—results. And Deloitte Global professionals play a unique role in delivering those results. We reach across disciplines and borders to serve our global organization. We are the engine of Deloitte. We develop and lead global strategies and provide programs and services that unite our network. 


In Deloitte Global, everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value. We want you to fit in—with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out—with opportunities to have a strategic impact, innovate, and take the risks necessary to make your mark.


Deloitte Global supports our talented professionals in answering the question: What impact will you make?


Who you'll work with:

Global CoRe provides seven fundamental services to Deloitte around the world: knowledge services, creative services, contact center, data management assessment services, data protection, procurement, and real estate. We develop new and innovative ways to improve how these services are delivered across the organization, leveraging our global scope and strength to serve our organization within and across borders.


How you'll grow:

Deloitte Global inspires leaders at every level. We believe in investing in you, helping you embrace leadership opportunities at every step of your career, and helping you identify and hone your unique strengths. We encourage you to grow by providing formal and informal development programs, coaching and mentoring, and on-the-job challenges. We want you to ask questions, take chances, and explore the possible.


Benefits you'll receive:

Deloitte’s Total Rewards program reflects our continued commitment to lead from the front in everything we do — that’s why we take pride in offering a comprehensive variety of programs and resources to support your health and well-being needs. We provide the benefits, competitive compensation, and recognition to help sustain your efforts in making an impact that matters.


Corporate Citizenship:

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.

  • Experience serving customers in a contact center via telephone and e-mail channels. 
  • Proficient knowledge of benefit and retirement plans, human resource practice, leaves and disability support, detailed understanding of payroll information and shared services delivery, preferred.
  • Excellent oral and written communications.
  • Excellent analytical and problem solving skills.
  • Microsoft Outlook and Word experience required.
  • Well-developed and professional interpersonal skills and demonstrates ability to interact effectively with people at all organizational levels of the Deloitte U.S. and Global Firms.
  • Experience with Human Resources (Talent) systems, Payroll systems, and web-based employee self-service applications.


Other Qualifications:

  • Bachelor’s degree preferred.
  • Experience serving customers in a contact center via telephone and e-mail channels (chat/instant messaging delivery a plus).
  • Proficient knowledge of benefit and retirement plans, human resource practice, leaves and disability support, detailed understanding of payroll information and shared services delivery, preferred.
  • Excellent oral and written communications.
  • Excellent analytical and problem solving skills.
  • Microsoft Outlook and Word experience required.
  • Well-developed and professional interpersonal skills and demonstrates ability to interact effectively with people at all organizational levels of the Deloitte U.S. and Global Firms.
  • Experience with Human Resources (Talent) systems, Payroll systems, and web-based employee self-service applications.


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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