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Senior Director, Crisis Communications

Princeton, NJ

Working with Us


Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.


Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives.


Reporting to the Vice President, Strategy & Issues Management, the Senior Director, Crisis Communications, is responsible for leading and executing advanced communication strategies focused specifically on responding to crises and critical situations. This role requires a candidate with extensive experience in crisis communications, media relations, digital and social media, and international communications.


The ideal candidate will be a proactive leader and an exceptional strategist with strong writing skills, thriving in a fast-paced, deadline-oriented environment. You will be at the forefront of preparing and responding to emergent situations with a nuanced approach. This includes managing sensitive situations and handling challenging media inquiries in collaboration with the Global Media Relations team and other key partners across the enterprise.


Your responsibilities also involve developing and maintaining the enterprise's crisis communications playbook and ensuring its integration with pertinent organizational protocols. The successful candidate will have a strong track record of leading cross-functional teams, influencing outcomes, and being committed to positively impacting the communities and stakeholders we serve.


Key Responsibilities

  • Lead the development and implementation of comprehensive crisis communication strategies and provide strategic communication advice to senior leadership during critical situations.
  • Design and implement crisis response plans that address immediate and long-term challenges, align with stakeholders, and strategize with interdisciplinary teams for effective crisis resolution.
  • Collaborate closely with the organization’s Global Media Relations team and other key internal partners to advise company spokespersons, support crisis media training, and create compelling strategic content for various communication needs during crises.
  • Foster a deep understanding of diverse cultures and practices, ensuring global perspectives are integrated into crisis communication strategies and responses, enhancing the organization's ability to navigate complex, multinational scenarios effectively.
  • Maintain the organization’s enterprise crisis communications playbook with a focus on scenario-based readiness and emergent agile response, as well as continuous improvement, innovation, and consistency with relevant organizational protocols.
  • Participate in and occasionally lead the planning and execution of crisis communication trainings and simulations, helping to ensure designated personnel are prepared and well-versed in the organization's protocols and response strategies for various crisis scenarios.
  • Establish and report on KPIs for crisis communication strategies and ensure strategic execution and alignment with organizational goals.
  • Uphold the company's commitment to integrity and obligations to our stakeholders in the course of managing reputation risk and crisis situations.


Key Qualifications

  • Bachelor’s degree in English, journalism, communications, or other relevant field; Master’s degree highly desired.
  • 15+ years of experience in public relations, crisis communications, corporate communications, or a related area within the biopharmaceutical or similar industry.
  • Demonstrated expertise in crisis communications, including proactive and reactive situation management, coupled with excellent communication, writing and message development skills, and the ability to provide strategic counsel to leadership.
  • Proven leadership skills with the ability to build consensus under pressure, manage teams and projects effectively, and understand diverse global cultures and practices.
  • Strong experience in media relations, training executives, and familiarity with digital channels and social media strategies.
  • High personal and professional integrity with a keen ability for innovative and analytical thinking, and experience in crisis communication planning and response.


If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.


Uniquely Interesting Work, Life-changing Careers


With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.


On-site Protocol


Physical presence at the BMS worksite or physical presence in the field is a necessary job function of this role, which the Company deems critical to collaboration, innovation, productivity, employee well-being and engagement, and it enhances the Company culture.


BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer.


If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.


BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.


BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.


Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.

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