Senior Data Scientist

What you'll do:

• Develop and maintain comprehensive forecasting models - using statistical packages and regression analysis - to forecast customer service contact volume and other metrics for global staffing requirements
• Work closely with a cross-functional team of product managers, software engineers, data scientists, business operations and marketing professionals to build outstanding audience and identity products.
• Forecast impact of product launches, new features, and marketing campaigns on customer service staffing
• Provide short and medium term forecasts to account for changes in campaigns or volume progressives
• Provides long-term forecasts to Customer Service leadership and product owners in support of future pivotal initiatives.
• Develop compelling business cases centered around customer needs using data to gain consensus for recommendations
• Frame issues efficiently through storytelling, and translate the outputs of statistical analysis into insights and business recommendations

Who you are:

• You have 4+ years of experience in a similar role and have a Master’s or similar degree in statistics, economics, mathematics or a related field
• You are experienced with quantitative research methods
• You have a strong foundation in Python, R, or Stata, with specific experience in regression analysis
• You are highly proficient in SQL/BigQuery
• You have sophisticated Excel or Google sheets skills
• You have prior experience with data visualization tools, like Tableau
• You have outstanding analytical and problem solving skills with the ability to think strategically and provide sound business recommendations
• You have experience forming relationships across all levels of an organization and are comfortable making pitches to a broad range of audiences

Where you'll be:

• We are a distributed workforce enabling our band members to find a work mode that is best for them!Where in the world? For this role, it can be within the Americas region in which we have a work location.
• Prefer an office to work from home instead? Not a problem! We have plenty of options for your working preferences. Find more informabout about our Work From Anywhere options here.
• Working hours? We operate within the EST/EDT time zone for collaboration