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Senior Content Designer

Remote San Francisco, CA

Working at Atlassian


Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.


Have you ever found yourself rewriting account set-up screens, in-app instructions, or error messages in your head? Do you consider information to be a powerful and essential element of every user's experience? Are you ready to explore the role AI can play in content creation and smarter digital experiences? If so, joining Atlassian might be for you! We're looking for a senior content designer to help create exceptional experiences that will transform the way Atlassian supports our thousands of global team members.


You will play a foundation role in the development of exciting new products that support the interactions between all Atlassians and their leaders, ExecOps, and people support partners.


In This Role You Will:

  • Help establish the role and impact of content design as part of this newish team, connecting craft best practices and impactful ways of working to shape the overall content strategy direction and delivery.
  • Experiment with different approaches to information in the UI, documentation, support materials, and anywhere our people seek information.
  • Work directly with product managers, engineers, and product designers to improve the way teams experience their entire Atlassian career journey, and provide scalable ideas for making the experience awesome.
  • Consider the overall Atlassian team member lifecycle using a content design lens, and strive to close loops to ensure smooth experiences through awesome information design.
  • Apply Atlassian content standards that are effective, accessible, and inclusive while guiding others to value world-class content outputs and hold a high bar.
  • Demonstrate storytelling skills that we will ask you to show us in a portfolio review where you will share how you solved customer problems through effective content design methodologies and techniques that delivered impact.
  • Become part of a vibrant and talented content design craft community from all over the world!


Ideally, You'll Possess The Following:

  • Minimum 5 years UX writing/content design experience
  • Background in structured content and content modeling
  • Technical understanding and experience in AI from a content perspective
  • Experience moving fluidly between high-level content strategy practices and hands-on writing tasks
  • Familiarity using Confluence and Figma (or similar tooling) to create content design concepts and co-design your work with craft partners.
  • Ability to apply research and data insights to your content, and set-up ongoing testing and assessment as you iterate and improve the work.
  • Skills in planning, prioritizing, and carrying out complex projects with high attention to detail along the way.
  • Have incredible communication skills and a commitment to building great working relationships across the globe.
  • Working with standards and design systems is a plus! 


Compensation

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:

  • Zone A: $145,800 - $194,400
  • Zone B: $131,300 - $175,000
  • Zone C: $121,100 - $161,400


This role may also be eligible for benefits, bonuses, commissions, and equity.


Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.


Our perks & benefits

Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more.


At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.


We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.


To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.


Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.


To learn more about our culture and hiring process, visit go.atlassian.com/crh.

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