Senior Community Manager

Santa Monica, CA

Naughty Dog is looking to hire a Senior Community Manager to join our growing Communications Team.

The Communications Team is the steward of the identity and reputation of Naughty Dog and its portfolio of best-selling, award-winning games. Our team’s area of responsibility encompasses all aspects of external and internal communications by ourselves or in partnership with our colleagues at Sony Interactive Entertainment (SIE).

This individual will be responsible for building and executing community and social media engagement strategies on behalf of the studio and our growing bench of IP’s. This individual will also be directly involved with not only building long and short-term strategies and implementation thereof, but also interfacing with our fans and community on behalf of Naughty Dog – inclusive of updates, requests, and addressing questions – through various media channels. We are looking for somebody that wants to continuously evolve to meet the needs of our growing community and are excited about what you can bring to the table.

Responsibilities:

Creates, develops, and executes strategy for involving and engaging the community, including content outside-of-game events
Craft and development content across social platforms in tandem with Social Media Manager
Strategize social media tactics that connect fans with the game and craft engaging and informative content to cultivate the community, ensuring tactical execution and communications stay aligned with the development process and vision of our games
Responsible for developing and implementing strategies for each platform on social channels; in support of season launches, new feature releases, partnerships, and all live ops events
Track and advance social media or community related issues in an expeditious manner to internal partners, like bugs, issues with releases, trends, or sentiment problems and feedback
Build relationships with community partners; identify and foster relationships with advocates and passionate influencers to amplify our campaigns
Monitor online discussions and events to ensure Naughty Dog is participating and represented, including responding opportunistically or reactively as the situation requires
Develop a reporting process for internal teams including overall sentiment, engagement, measurement for tactics, and other community highlights showcasing our studio or IP, as requested
Represent the voice of our community back to internal Naughty Dog and PlayStation conversations, providing status, feedback, and recommendations
Develop a reporting process for studio stakeholders including overall community sentiment, engagement measurement for tactics, and other community highlights showcasing our studio or IP, as requested
Collaborate with the Studio Marketing Producer on the overall digital and community social strategy for the studio. Be directly responsible for executing associated tactics to drive the strategy. This includes content and curation for our official studio website and social channels
In collaboration with Social Media Manager, strategize social media tactics that connect fans with the game and craft engaging and informative content to cultivate the community, ensuring tactical execution and communications stay aligned with the development process and vision of our games
Develop written content; coordinate the creation of assets and additional content, as needed to support plans
Acts as the community’s voice and advocate within the development team, and helps our Leads ensure that Naughty Dog is listening to and reacting appropriately to player feedback
Be the community expert on the team, able to help the team decide what is most important to players and help in brainstorming and creating assets that appeal to our fanbase

Requirements & Skills:

Minimum 10 years of experience in community management and/or mixed experience in communications with large consumer/tech brands
Proficient in current social media platforms (Instagram, Twitter, Facebook, etc.) and third-party social tools for content management, listening, and analytics, such as: Spredfast, Khoros, SocialBakers, Radian6, Sprinklr, etc. - with working knowledge of HTML and web content management systems
Strong social networks/community knowledge
Proven ability to partner optimally with cross-functional disciplines
Ability to work independently
Strong verbal and written communication skills
Comfortable working in graphic and video design software, such as Adobe Photoshop, Illustrator, Premiere, etc., in order to create and publish art assets
Passion for games, digital, internet, social and interactive entertainment

At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location. Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location.

In addition, this role may be eligible for bonus and SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products.

Please note depending on employment type these benefits may vary.

The estimated base pay range for this role is listed below.

$94,700—$142,100 USD