Senior Account Manager

Remote (Pennsylvania, United States)

As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. We depend on the many generous contributions of time, blood, and money from the American public to support our lifesaving services and programs. At the American Red Cross, you will enjoy a collaborative work culture committed to the diversity of our people, programs, and services. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good.


At the American Red Cross, you have a direct impact on a meaningful mission. When you join our team, you can help save lives every day. You’ll be part of a like-minded team that shares a passion for making a difference and a work environment that supports growth, learning, and success.   


We are currently seeking an enthusiastic Senior Account Manager to support the Western half of PA!


What You’ll Do:

Designs, develops and implements a customer strategy for an assigned territory to maximize revenue growth and customer satisfaction. Develops relationships with existing and potential customers for the purpose of blood product sales and revenue generation. Serves as the primary liaison between customers and Biomedical Services. Will coordinate contract negotiations and will create proposal presentations to hospitals.


  1. Develop strategic market analysis and planning to include customer demand planning. Identify target customers, new customers, expansion of current customers, and promotion strategy. Set goals and objectives and assist in budget preparation. Monitor customer satisfaction trends and lead efforts to improve trends.
  2. Analyze assigned territory in terms of market penetration by competitors, market potential, key customers, key decision-makers, and influencers, product mix, and customer product utilization.
  3. Make customer calls within assigned territory for purpose of conveying operational, educational, technical product, and product utilization information. Identify and coordinate the implementation of educational programs for current and potential customer base. Participate in or lead Regional Technical Advisory meetings.
  4. Serve as a reimbursement financial for hospital customers. Introduce new products or services to customer supporting initiatives to provide the highest quality products and customer service.
  5. Actively involved with the resolution of billing issues and coordinates reconciliation between CBU and SSC.

The above statements are intended to describe the general nature and level of work being performed.

What We Need From You:  

Bachelor's Degree in Business Administration, Life Sciences or relevant related field or equivalent combination of related education and experience required. Minimum five years related experience including three years of supervisory experience required. Related experience includes demonstrated medical customer account management and product sales. Experience interacting with senior hospital executives, physicians, and blood bankers preferred. Experience leading customer account and sales personnel required.

What’s In It For You?

We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn.

  • Medical, Dental Vision plans
  • Health Spending Accounts & Flexible Spending Accounts
  • PTO + Holidays
  • 401K with 4% match
  • Paid Family Leave
  • Employee Assistance
  • Disability and Insurance: Short + Long Term
  • Service Awards and recognition

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Interested in Volunteering?

Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission.

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