Sales System Project Manager

Responsibilities

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Mumbai, Singapore, Jakarta, Seoul, and Tokyo.

Our Sales Operations and Planning team is essential to enabling TikTok's sales teams to drive revenue at scale efficiently and strategically. This team is responsible for revenue planning and pricing, operational effectiveness in our tooling and sales processes, and ensuring productive and fruitful partnership cross-functionally across internal teams. We are looking for a Sales System Project Manager who can be highly organized and collaborative, working closely with global cross functional teams across Sales, Strategy, and Product, and supporting the Sales Operations team at large. This person will flawlessly translate and distill goals between business and technical stakeholders, with an ability to anticipate issues and take initiative to set and manage project delivery goals, timelines, and expectations from research stage to completion.

Responsibilities - What You'll Do

1. Drive front-end user and business needs research and analysis to support and improve CRM / ERP and management systems solutions, translating and consolidating regional business process needs into functional requirements, sales system architecture changes, and project delivery plans
2. Collaborate with product team to review, consolidate, and prioritize system and feature updates according to business impact
3. Develop and execute plans and timelines related to product rollouts for regional business teams, while also monitoring project risks and delivery timelines.
4. Manage release communications cadence and process, including product release trainings and maintaining system process guides

Qualifications - Who We're Looking For

1. 3+ years of project management experience; digital media industry experience is a plus
2. Experience in CRM / ERP (Salesforce, Microsoft Dynamics CRM, NetSuite) system project implementation and familiarity with enterprise product development processes;
3. Proficiency in project management methodology and tools, and ability to identify and mitigate software project risks;
4. Experience managing complex cross-functional teams, ideally in environments requiring quick thinking, strong interpersonal communication, and the ability to maintain productive working conditions under pressure.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.

We believe individuals shouldn't be disadvantaged because of their background or identity, but instead should be considered based on their strengths and experience.

TikTok is committed to providing reasonable accommodations during our recruitment process. If you need assistance or an accommodation, please reach out to us at accommodations@tiktok.com.