Sales Support Specialist

Richmond, VA

Support Specialist:

  • Provides critical consultation to our sales force and customers to support vaccine and specialty pharmaceutical sales growth including Health System and Corporate Accounts businesses
  • Project manages cases to assist Inside Sales reps ensuring that customers receive the best value on their vaccine and specialty pharmaceutical products as well as timely contract eligibility research and contract loads for new and existing customers
  • Responsible for analyze data and take action; manage contract costs by working cross-functionally with contract administration, pricing administration and suppliers
  • Provides recommendations to management for process improvements based on analytical findings and provides resolution to a wide range of problems
  • Responsible for financial analysis to monitor vaccine margin and take pricing or contract administration actions to improve low margins
  • Develops system and departmental subject matter expertise and participates as a team member on projects develops strong relationships and supports issue resolution for business partners and customers using critical thinking, data analysis, research and contract compliance knowledge to provide exceptional customer service

Key Responsibilities

  • Interacts/consults with Sales, leveraging Salesforce to support their price and cost change needs for vaccines and specialty pharmaceuticals.  Accurately completes contract cost analysis of vaccines and specialty pharmaceuticals for specified customers
  • Completes Customer price analysis of vaccines and specialty pharmaceuticals.
  • Manages margins of vaccine and specialty products.
  • Interacts with customers and suppliers to implement contract cost changes.

Minimum Job Qualifications:

  • 3+ years of business experience in Support Services

Critical Skills

  • Proficiency in Microsoft Excel & Microsoft PowerPoint
  • Medical industry contract administration experience (preferred)
  • Medical field experience preferred
  • Experience working with multiple systems
  • Manufacturer contract experience a plus
  • Experience in transactional processing, problem-solving, research and analysis
  • Proven track record in successfully maintaining key accounts and relationships, as well as research and analytical capabilities
  • Customer service skills
  • Excellent communication skills and written/verbal skills
  • Ability to effectively collaborate cross-functionally
  • Ability to collect and analyze data
  • Attention to detail / multi-task oriented
  • Initiative
  • Self-directed
  • Organization & time management skills
  • Proven track record of reliability


  • 4-year degree in business or related field or equivalent experience.

Must be authorized to work in the US. Sponsorship is not available for this position.

We take pride in our culture of connection and believe in a workplace where everyone can be their full, authentic self. We welcome and encourage veterans, individuals with disabilities and others with diverse perspectives to join our growing team. Your unique perspective and experience are valuable assets that can translate into a rewarding career path with us. Apply to join our team and help shape the future of healthcare!

McKesson is an Equal Opportunity/Affirmative Action employer.

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