Sales & Solutions Specialist

Orlando, FL

As the Sales and Solutions Specialist you will assist guests with their digital experience through the website and in the My Disney Experience application. The Sales and Solutions Specialist is an hourly position in a high-volume inbound contact center located at Disney Central in Orlando, Florida.

The Disney Sales and Solutions Specialist will attend a paid mandatory training class where you will participate in multiple performance assessments. The operating hours of Disney Central are Monday through Sunday, 6:00 a.m. to 11:30 p.m.

The starting pay rate for this position is $17.60 per hour

Responsibilities:

Assist guest with managing their accounts
Navigate between multiple and concurrent computer applications to include phone, chat and email.
Provide Guest Service when problems arise and help find solutions
Meet required departmental metric expectations including productivity goals
Adaptability to the fluctuating needs of our operations
Assist Guest by providing comprehensive information about the resorts and dining using numerous software applications during this process
Complete all required Company trainings and compliance courses as assigned
Flexible with work schedule, including overtime, weekends and holidays
Additional Personal Protective Equipment (face shields, refillable hand sanitizers, etc.) may be required

Basic Qualifications:

Manage conflict resolution and make decisions through a delicate balance of integrity and partner resourcing
Sound judgment and decision making
Computer proficiency within a Microsoft Windows environment
Written, verbal and interpersonal communications skills Grammar Fluency and professional email etiquette
Passion and knowledge of Disney products
Navigate between multiple and concurrent computer applications
Sales and Service Experience in a service-oriented or contact center environment

Preferred Qualifications:

Strong sales and closing skills and the ability to overcome objections
Bilingual

Required Education:

High school diploma or equivalent

Additional Information:

KEYWORD: WDWCasting, WDW Casting, Reservations, CallCenter

Disney Destinations, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.