Sales Operations Manager

San Francisco, CA

Are you looking to apply your user-centric thinking to support audacious goals at a rapidly growing, mission-oriented company? Are you excited and challenged by the opportunity to optimize processes while having a real impact on people’s lives? If your answer to these questions is yes, we have an amazing position for you.

The Company

At Springboard, we’re on a mission to bridge the world’s skills gap, offering transformative online education in data science, UI/UX design, machine learning, and coding. Our courses may be tech-enabled, but we're ultimately human-centric: each student taps into a vast community throughout their time with us, engaging with fellow students, industry-expert mentors, student advisors, and career coaches, the goal of which is to successfully transition students into their dream job. Through this hybrid approach, we’ve helped thousands of learners revamp their careers and, by extension, their lives, with hundreds of top-notch job offers received every year and a near-perfect placement rate for our program graduates.

The Opportunity

Success in our career track programs means we need to scale our B2C Sales org with an experienced Sales Operations Manager who would like to join a fun and fast-paced company, and help drive the team’s dual mission to enable growth while ensuring good student outcomes. We’re looking for a tenacious, systems-oriented professional with excellent communication and people management skills, a champion of our students who also understands sales methodologies and what drives sales processes, as well as an aptitude for problem-solving. We have a strong, vibrant team culture and you’ll need to be a good steward in building and maintaining this culture as we grow—our team puts students first, celebrates human-ness, relationships, and fun, and prioritizes investments in professional development and growth.

Reporting to the function head of Sales Ops Campaign Design, the Sales Operations Manager will own 2 critical bodies of work: (a) the performance management and development of our Support Team, and (b) the design and execution of sales campaigns, products and processes, where you’ll help define our operational strategy and implement new ideas to improve our ability to grow our enrollment targets.

Responsibilities: Support Team Leadership

Performance management: As a function head of the servicing arm of the org, you will manage a Pod Lead and a team of 5 Support Associates (located in the Philippines), ensuring we continue to deliver excellent service to our students and internal clients (the Inside Sales Reps). You’ll monitor KPIs to ensure quality and speed in performance, while also investing in your team’s professional growth.
Scaling your team, and ensuring optimal delivered hours of production: In order to deliver on KPIs, you’ll oversee the ops schedule, forecast capacity needs (hiring as needed), and implement other optimizations to make the sales machine work even better.
Strategic thinking with Sales leadership: You will gather and synthesize insights from the team’s work to inform forward-looking strategy for the Sales machinery, and interface with GMs, Course Development, Marketing, and Career Services.

Responsibilties: Sales campaign design and execution

Admissions strategy: When we launch a new Springboard course, you’ll work w/ teams across the biz to define the right Admissions process that enables growth while protecting student outcomes (e.g., designing/building workflows and email campaigns in our CRM, balancing technical bars with growth targets, etc)
Ongoing analytics: Optimization of sales flows to improve conversion; tracking email open and click rates, drop-off points in the sales funnel, and breakages in processes so you can redesign these as necessary after a launch.
Ideation and experimentation: Own end-to-end implementation of any experiments run in the Sales process: from ideation to build + launch, to reporting on success metrics and making future iterations (e.g., sending leads to sales reps with a shorter lead form, testing leads from an affiliate, A/B testing new models, etc)
Tools integration + QA: You’ll help to ensure that nothing gets broken in our suite of interaction between tools (Typeform, Zapier, Hubspot, Five9, Chartio) and that ongoing fixes occur.

You:

Are passionate about Sales Operations and are results-driven. You find joy in helping Sales crush growing targets, and empowering them with the tools, processes, and incentives to do so, and are excited about our mission
Have at least 1 year of experience at a management level, ideally in sales operations, sales, customer success/service, or a related field,
Have 2+ years of experience in operations and customer-facing service/support roles (can be generalist, sales-specific, or go-to-market roles)
A systems-native: You have effectively worked in CRMs for automation, user segmentation (Hubspot strongly preferred), and understand the full sales funnel. You are quick to grasp new processes and procedures, understand their implications for different users, and can confidently enforce adherence to those policies
A leader: You lead directly and by influence, and can draw on multiple examples of driving performance to unblock and empower Sales, and other XF partners.
Love to solve puzzles and launch solutions. Triaging idiosyncratic escalations are second nature to you. You live “outside of the box” and see around corners.
Get joy out of collaboration: You’re excited about cultivating professional alliances, rallying teams, and driving multivariate projects that touch all parts of the company.
You put our students first: you are the biggest advocate for our students in any meeting
A quantitative + strategic thinker who is comfortable using data to see trends, measure results, and inform decisions. You not only ask the “what” but the “so what” (why does this matter) and “what’s next.”
Have the potential to “scale” with the company and take the lead as we grow

The Springboard team of 220 works out of offices in the heart of San Francisco and Bengaluru. We’re backed by top investors, including Costanoa Ventures, Reach Capital, Learn Capital, Pearson Ventures, and the founders of LinkedIn and Princeton Review.

Working with us, you’ll enjoy competitive compensation, health insurance coverage, a 401k plan, generous learning and professional development budgets, and an opportunity to impact thousands of lives alongside a fun, dedicated and mission-driven team. To learn more about our team and culture, follow us on Instagram @springboardlife!

We are an equal opportunity employer and value diversity at our company. We welcome applications from all backgrounds and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Under the California Consumer Privacy Act (“CCPA”), Springboard is required to inform California residents who are job applicants about the categories of personal information we collect about you and the purposes for which we will use this information. This notice contains disclosures required by the CCPA and applies only to personal information that is subject to the CCPA.