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Sales Coordinator

New York, NY

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.


Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.


We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         


At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.


Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.


We are seeking a Sales Coordinator (7-month contract) to join our Americas East Region Worldwide Sales team. The Sales Coordinator provides administrative support, sales analytics, customer service and sales support and facilities management for our Sr. Regional Director of Sales and a dynamic team of global Account Directors.


Our team is responsible for generating $400 million in annual revenue for our growing portfolio of over 126 hotels and resorts around the world. This team is focused on growing business from our existing global accounts, while targeting and developing new business from companies throughout the Northeast region. This position is an integral part of the team, and a strong contributor to our success. 


Our ideal candidate is a capable administrator with a passion for sales and customer service and must be highly organized, proactive, and solutions oriented. Above all, we are looking for a positive attitude and a collaborative team player.


What You’ll Be Doing:

Administrative

  • Phone and email coverage, and general office management
  • Primary point of contact for building management, vendors and suppliers
  • Recruit, train and manage office interns and/or temporary staff.
  • Problem-solve technology issues for the office and contact off-site support if needed, work with the Corporate MIS “Help Desk” team.
  • Travel itineraries and expenses in Concur.


Salesforce System Administrator

  • Manage Salesforce CRM database, entering leads, contacts, activities, traces; create and maintain customer profiles.
  • Generate weekly, monthly, and quarterly sales reports.
  • Assume responsibility to enforce corporate standards, monitor all activity in Salesforce such as: consistent account input, correct booking information, correct use of the system.
  • Assist all office users on a daily basis with questions – if fix is necessary, coordinate fix.


Sales Support

  • Provide sales support for Senior Regional Director of Sales and Account Directors, covering Group, Corporate, Travel Industry and Wholesale segments.
  • Handle incoming requests from clients and hotels, act as primary client contact when Account Directors are out of the office.
  • Manage corporate RFP process annually, facilitate incoming group leads and manage pipeline, handle travel agent requests and communicate customer needs to hotels.
  • Handle all logistics, planning and execution of regional customer events as well as internal events and meetings within the region.


Marketing Communications

  • Generate monthly email marketing campaigns for all segments using Marketo.
  • Prepare sales presentations and handle all logistics to facilitate monthly customer educational webinars.
  • Analyze reports and conduct market research to support business development.
  • Manage Surveys and ROI for all revenue generating events


What You Bring:

  • Two years equivalent work experience preferred.
  • Completed undergraduate degree from an accredited college/university.
  • Strong analytical and reporting skills with preferred database experience to include (but not limited to): Salesforce, Power BI/SQL, Salesdesk, and Concur
  • Experience creating marketing pieces, including brand approved presentations.
  • Excellent proficiency in PowerPoint, Microsoft Word and Excel (pivot tables) is essential.
  • Ability to work effectively under pressure and handle multiple projects/deadlines.
  • Salesforce and/or other CRM database software experience preferred as noted above.


Key Skills:

  • Customer Service – The ability to develop and maintain strong relationships with customers.
  • Initiative – The ability to take prompt action to begin and accomplish assignments.
  • Teamwork – The ability to work cooperatively with managers and co-workers.
  • Demeanor – The ability to remain calm and professional while working under pressure.
  • Verbal/Interpersonal Skills – The ability to communicate effectively with clients and all levels of management.
  • Written Communication – The ability to use correct grammar, organization, and structure in all written materials.
  • Work Coordination – The ability to manage and prioritize work with minimal supervision.
  • Computers And Databases - Proficient computer skills (including intermediate to advanced proficiency with MS Word, Excel, PowerPoint, Internet Research, and ideally experience with CRM or other database) necessary to complete sales and marketing support tasks.
  • Proactive, organized and customer service oriented.


Hourly Rate Range: $29 – $33 USD (7-month contract)


This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons New York Worldwide Sales Office located at 900 Third Avenue Suite 1003 New York, NY 10022 #LI-Hybrid


Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website.

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