Sales Auditor - Retail Stores

The Sales Auditor, reporting into our Retail division, is responsible for the activities that support the Company’s Sales Audit processes. This includes ensuring all sales data is properly reported in the Company’s ledger; retail store deposit accounts are accurate; and assisting the various stakeholders (stores, accounting, loss prevention, etc.) in issue resolution relating to credit card, gift card and cash sales transactions. This individual must exhibit strong analytical and problem solving skills, and have effective written and oral communication skills.

Essential Job Responsibilities 

• Reconciliation of Point-of-Sale transactions for the Domestic and International operations and investigating/correcting any errors
• Completing end of day/end of period sales audit functions
• Managing the retail store credit card chargeback/retrieval process, including investigating and responding to all credit card chargeback issues
• Being a point of contact for our store associates on issues relating to sale transactions (cash, credit cards, and gift cards)
• Running daily/monthly reporting used in various reconciliation processes
• Liaising with stakeholders throughout the company including store associates, Accounting, Finance, Loss Prevention, and IT

Additional Responsibilities

• Other duties as assigned

Supervisory Responsibilities

• No

Job Requirements

• Ability to make sound decisions to resolve customer and store inquiries
• Strong verbal communication skills, including telephone etiquette; ability to diplomatically resolve challenging customer situations
• Strong written communication skills; ability to be clear and concise via email
• Ability to multi-task, work independently and have strong analytical and problem-solving skills
• Strong organizational skills

Education and Experience 

• Bachelor’s Degree in a Finance/Accounting discipline, or relevant industry experience
• Minimum of 2 years of experience in an analytical role, ideally in an Accounting / Financial capacity
• Ideally 2 years of experience in Retail Sales Audit/Accounting/Internal Audit/Point-of-Sale
• Intermediate-to-advanced Excel skills, ideally including but not limited to advanced formulas, Pivot Tables, vLookups, etc. 
• Experience with relevant POS Sales Audit software (Aptos Sales Audit preferred)

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The skills, abilities and physical demands described are representative of those duties that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities, who are otherwise qualified for the job position, to perform the essential functions.

Additional Information

While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel, and talk or hear. The employee frequently is required to walk; sit, reach with hands and arms, and stoop, kneel. The employee is occasionally required to sit for long period of times.  The employee is regularly required to lift a 35 - 40lb dress form for garment evaluations.