Route Operations Supervisor

Yarmouth, ME

The Route Operations Supervisor (ROS) is responsible for achieving sales and freshness growth, people growth, and brand health by leading the execution of DSD Excellence, ensuring critical market sales initiatives are executed effectively in the marketplace and ensuring the attainment of world-class sales centers that demonstrates engagement in the marketing strategies and vision of the Company’s brands.

The ROS will support the execution of the sales Direct Store Delivery Excellence (DSDE) Playbook by training/onboarding and developing Route Sales Professionals/Independent Business Partners, as well as, supporting the Operations Sales Leaders throughout the operational work streams in service of the Frontline sales professionals with the objective of driving growth of the business and of people.

The ROS will use sales expertise and leadership to deliver world-class sales, meeting clients’ critical needs and providing nutritious and delicious baked goods and snacks for all Americans. Take pride in the platform to foster the personal and professional growth of the team within a highly productive and deeply humane purpose.

Key Job Responsibilities:

Mindsets & Behaviors

Embraces, embodies and leads DSDE practices and act upon the vision and values of BBU daily
Exemplifies the characteristics of BBU and its Brands and extend those brand values through daily activities and leadership at the sales centers
Leads and exemplifies DSDE standards in order to ensure the sales center team and sales partners achieve performance targets and executes sales center procedures and programs
Embraces the value of feedback received via the coaching process and take appropriate actions that result in constructive change
Fosters an atmosphere of continuous improvement to include the development of self, others, and work processes.

Roles & Responsibilities

Responsible for the orientation of Independent Business Partners on order management, handheld computers, and merchandising best practices, ensuring all Business Partners are set up for the growth of their business and BBU’s
Responsible for the development and continuous learning of Route Sales Professionals by onboarding and delivering on-going training
Identify and execute on all growth opportunities to grow market share on strategic brands through the execution of incremental displays
Utilize sales data to help drive effective decisions with the frontline salespeople as well as drive brand growth with customers through the acquisition of new space and displays
Engage salespeople in all facets of planning route sales activity, including order management, daily distribution, merchandising, promotional activity, and holiday planning in order to meet the customers’ in store expectations
Establish effective customer relationships to initiate and maximize sales in retail, restaurant, and institutional customers; ensure client retention by exceeding expectations with new and current customers
Engage and develop salespeople, helping to grow core competencies through training, coaching, mentoring, and consistent performance feedback in order to grow our people and our overall business
Coach on Order Management disciplines per the DSDE Playbook to maximize freshness
Leads consistent execution of the DSD Excellence world-class sales practices in the market
As needed, assists in the completion of day to day sales center operational needs. Including but not limited to:
Shipping and product accountability activities
Execution of equipment inventories, basket resets, and store reset events
Achieves the sales center safety goals; deliver on safety awareness programs accordingly to eliminate unsafe acts and eliminate workplace injuries
Responsible to cover open Independent Business Partner routes until a buyer is found
Provide route coverage for unplanned vacancies in Route Sales Professionals and Independent Business Partners when necessary
Other duties as assigned.

Selling Capabilities

Deliver on key performance indicators for territory: revenue, Variable Contribution Margin (VCM), returns
Utilizes data tools to analyze business and identify store-level opportunities
Utilizes tablet and sales data daily to drive effective decisions at store
Establishes and maintains strong customer relations exceeding customer expectations
Monitors results against plan and takes appropriate actions to achieve objectives
Shares performance data with store and frontline salespeople

Retail Best Practices

Consistently follows a all the steps of store visit and the Golden Path Tour in store
Utilizes DSDE Shelf Best Practice to ensure adherence to brand and store planograms
Utilizes DSDE Display Best Practices to drive optimal sales and world-class merchandising presentation
Creates and acts upon secondary display opportunities within store to meet DSDE Optimal Display Placements

Job Requirements

Key Behavioral Competencies:

Route Operations Supervisor Specific Competencies:

Ability to engage and inspire frontline associates and business partners to pursue the BBU vision for growth
Ability to expand business value opportunities, guide sales opportunities, and motivate the frontline salespeople to accomplish zone goals and targets
Ability to train and mentor
Demonstrates business acumen
Ability to align performance for success

Sales Leader Core Competencies:

Ability to create a culture and team with operational capabilities to achieve BBU’s objectives.
Ability to create culture where encouragement, recognition and a sense of belonging are fundamental operational tenets
Ability to empower and involve associates in planning and decision making.
Ability to engage and develop others through coaching.
Ability to create culture where encouragement and recognition are fundamental operational tenets.
Ability to provide vision and champion change
Ability to build credibility and lead by example
Ability to solve complex problems and make profitable decisions
Ability to Influence and inspire

Sales Professional Core Competencies:

Ability to handle complex information effectively to reach alignment in ambiguous or difficult situations
Ability to actively listen, negotiate and communicate effectively while building trust with others
Operates with a sense of urgency and takes initiative
Ability to mindfully plan in order to drive results
Ability to operate with a customer focused mindset with the intent to build mutually beneficial partnerships.

Education and Work History:

High School Diploma/GED
Bachelor’s degree in business or related field preferred.
A combination of education, training and experience that results in demonstrated competency to perform the work may be substituted.

Ideal candidate will possess:

4 – 6 years of working experience with at least 1-year warehouse/distribution management, DSD, or route operations experience preferred but not required.
At least 1-year experience leading and influencing others preferred by not required.
Ability to provide a high level of customer service and solve customer issues as they arise.
Excellent organizational, communication (written and oral) skills and detail oriented.
Strong computer skills and proficiency in Microsoft Office.
AS400 experience a plus

Requirements:

Must have a valid driver's license with a safe driving record.
Must be able to acquire and maintain a DOT Medical Card.

Physical Requirements:

Able to use a variety of communication methods on frequent basis.
Use a notebook computer and standard office equipment printers, fax, phone etc.
Able to sit, stand, stoop and have use of hand motor coordination regularly.
Use various forms of transportation for extended periods of time on periodic basis.
Frequent walking.
Lifting up to 25 pounds.
Push / pull up to 50 pounds.

Be a part of a company that is dedicated to protecting our planet:

All of our U.S. operations have been powered with 100% renewable electric energy since July 2019, with energy created through a Wind Farm backed by a Virtual Power Purchase Agreement with Invenergy
Bimbo Bakeries USA was named EPA ENERGY STAR Partner of the Year for the fourth year in a row for superior leadership, innovation and commitment to environmental protection through energy efficiency
We have 18 ENERGY STAR® Certified facilities
Our Manufacturing operations divert greater than 95% of waste from landfill
Over 1500 of our vehicles utilize alternative fuel – propane, compressed natural gas, electric, or hybrid
Bimbo Bakeries USA has committed to 100% sustainable packaging across its portfolio by 2025. All product bags, pouches and wrappers are currently recyclable through Terracycle.

The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be requested to enable individuals with disabilities to perform the essential functions.

Bimbo Bakeries USA is an equal opportunity employer with a policy that provides equal employment opportunity for applicants and employees regardless of race, color, religion, disability, gender, age, national origin, sexual orientation, gender identity, marital status, pregnancy, veteran status, or any other classification protected by law. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, reassignment, layoff, discharge, education, training and all other working conditions. To further the principle of equal employment opportunity, Bimbo Bakeries USA has developed affirmative action plans for minorities and women, qualified individuals with disabilities, and Vietnam-era and special disabled veterans and other protected veterans.