Retail Team Lead

As a Retail Team Lead, you will operate with direct supervision from the management team. You will showcase your excellent communication skills by liaising with all levels of the organization as well as ensuring total customer satisfaction with all customers’. You will strive to go above and beyond in your customer service skills by motivating those around you while ensuring efficiency, productivity, and accuracy at The Lift. Along with the leadership qualities that the role entails, The Retail Team Lead will assist store leaders by supervising all employees, overseeing sales, merchandising, customer service, and all operational functions. 

COVID-19 vaccination is required for this role

Responsibilities

• Oversee and coordinate the daily activities in the store and daily activities of the Associates while ensuring all are engaged in promoting our values and selling products that meet or exceed the customers’ expectations.
• Lead by example to meet and/or exceed personal sales and KPI goals while supporting the Associates to do the same
• Encourage sales growth by generating excitement among the store team around new products and services. 
• Ensure that all Associates stay up to date with product knowledge, promotions, and in-store events. 
• Ensure that all customer complaints, issues or concerns have been attended to with a resolution that has a positive impact on the customer experience and financial outcome of the store
• Create a positive experience for each customer while fostering a culture of trust, empowerment that drives each employee engagement
• Assist store leaders by providing ongoing feedforward to the store associates to help improve financial performance, customer experience, and employee experience
• Lead store operations including visual merchandising standards, backroom standards, inventory accuracy, shrinkage, current displays, and promotional signage
• Ensure employees understand operational excellence standards, hold the team accountable to maintain consistency in foundational excellence of the store 
• Maintain back of house inventory (standards include cycle count process) 
• Oversee cash/credit- card handling and store standards, including merchandising standards; prevent loss 
• Actively participates in and stay engaged with community events, outreach programs, employee activities to help build community trust and team cohesion
• Maintains up-to-date understanding of line office operations and procedures needed to comply with aspects of cannabis law and regulation, as provided by the Compliance Department and Line Office Management, and follows such operations and procedures.

Qualifications and Requirements

• Action oriented; taking on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm. 
• Collaborates; building partnerships and working collaboratively with others to meet shared objectives
• Communicated effectively; developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Decision quality; making good decisions and timely decisions that keep the organization moving forward
• Demonstrates self awareness using a combination of feedforward and reflection to gain productive insight into personal strengths and weaknesses
• Drives results by consistently achieving individual and store results, even under tough circumstances
• Ensures accountability by holding self and others accountable to meet commitmentsInstills trust by gaining the confidence and trust of others through honesty, integrity and authenticity
• Manages complexity by making sense of complex, high quantity and sometimes contradictory information to effectively solve problems
• Strong customer focus; prioritizes building strong customer relationships and delivering customer- centric solutions
• Optimizes work processes by knowing the most effective and efficient processes to get things done, with a focus on continuous improvement. 
• Prior leadership experience with customer service in retail, hospitality or cannabis industry is a plus 
• Able to work days, nights, holidays and weekends 
• Follows store/company code of conduct 
• Minimum 21 years of age

What we bring to the table

• Our co-workers are a close-knit, intelligent, collaborative and motivated team.
• We care about you. We offer competitive health, dental, and vision insurance benefits for employees and their dependents.
• Invest in yourself and your family. We offer a company 401(k) retirement plan to all eligible employees, Eligible employees have worked with the company for 6 months and are 21 years of age or older.
• We value diversity and inclusivity. We are an equal opportunity employer and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.