Retail Store Manager

Troy, MI

At Shinola, we make beautiful, enduring, handcrafted goods that are built to be lived in, worn out, and well loved. Our thoughtful craftsmanship, timeless design and spirited stories inspire our customers to live well, with confidence & joy—in a style that is uniquely their own! Because we are a growing and evolving company, each employee is a key stakeholder, making decisions every day that directly impact our overall vision and direction. At Shinola, you’ll have the opportunity to make a significant contribution at the start of what we believe will become an iconic American brand.  


The role of the Store Manager is to oversee all aspects of the store business and uphold Shinola’s brand values to foster an enriched environment for both employees and guests. The manager works with determination to ensure that every interaction, large or small, is carried out with consistent energy, consideration and excellence. They actively work to spread joy each day by bringing their authentic self to work, sharing their smile, and embracing change as an opportunity to grow. They uphold the company standard of quality by practicing integrity and never settling for “just good enough.” They’re courteous and treat every customer encounter with the same hospitality as a guest in their own home. They work with humility and carry an understanding that we all share equal responsibility of strengthening the organization’s mission by living out our values every day.


Day in the Life:

  • Consistently provide a world class hospitality experience for all Shinola guests through the support, feedback, and development of your store team.
  • Set the example of guest experience and floor leadership expectations
  • Leads by example by executing CRM expectations, while ensuring the store achieves community building expectations.
  • Maintain a proactive selling culture that focuses on building long term relationships in relation to the company’s brand values.
  • Be an exceptional role model for all store functions by meeting or exceeding expectations in execution of SOPs, floor leadership, people development and operational expectations.
  • Skilled at understanding each team members development level in accountabilities, leveraging training and development to progress individuals through their career.
  • Use 20% of the week to focused on community and business development opportunities within local market to generate leads and open opportunities for community engagement, local events, and high value orders. 
  • Connects to internal and external contacts to drive engagement in events and activations in their market. Hosting in-store and out of store events and activations to drive incremental revenue, new guest acquisition and build brand awareness.
  • Proactively networks and recruits talent that will support consistent store performance and diversity of the store team.
  • Hires store employees with skills and values that exemplify brand values and availability ensuring needs of the business are met.
  • Accountable for store operational tasks such as: daily scheduling, time off, and payroll matters for all store associates


Who you are:

  • Passionate about creating Community internally and externally. Internally that means supporting the development of your team to achieve their goals. Externally that means driving engagement opportunities within the local market. 
  • Have achieved success previously as a Store Manager at a service focused retail brand.
  • Natural networkers and relationship builder
  • Previous success in leading operations
  • Someone who believes in the leadership principles of putting their team first
  • Action oriented, driving for results
  • Curious and optimistic
  • Flexible and adaptable to a high-change environment
  • Willing to work nights and weekends


Craft at Scale:

  • Founded in 2011, we are a Detroit based luxury design brand committed to crafting products that are built to last.
  • We are committed to creating high-quality manufacturing jobs while operating the first at-scale watch factory in the US in 50 years.
  • In addition to luxury timepieces, our team of artisans handcraft premium Leather goods, Bicycles, Jewelry, and Audio – celebrating thoughtful design and the beauty of industry through every product we make.
  • Our retail locations allow us to showcase our commitment to quality, manufacturing and design by connecting our guests to products in store.


Sampling of Total Rewards Program: 

  • Compensation type: hourly 


Compensation:

  • Compensation can be negotiated based on previous experience & qualifications.


Bonus eligibility

  • Potential monthly bonus based on store financial performance. 
  • Employee hiring referral bonus


Paid Time-off

  • 10 Corporate Holidays 
  • 15 Vacation days (accrued)
  • 2 Volunteer days


Benefits:

  • Medical, dental & vision -click here to view our full package! 
  • 401k with company match 
  • Employee assistance program 
  • Pet Insurance
  • Merchandise discounts
  • Complimentary employee watch


Shinola is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

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