This job posting has expired and no longer is available. Please explore other opportunities.

Retail Store Manager

Buffalo, NY

This position’s key responsibilities include:

  • Interviews, selectively hires, and trains staff for the retail location.
  • Organizes and oversees the schedules and work of staff.
  • Conducts performance evaluations that are timely and constructive.
  • Coaches and manages performance of employees as needed and in accordance with company policy.
  • Oversees staff and fulfills staffing needs for regular hours, as well as special events or high-traffic times.
  • Maintains and motivates a positive sales team through communication, incentives, and evaluations.
  • Confirms daily sales reports and cash receipts; ensures monies are deposited regularly, and reports are submitted as prescribed by company policies.
  • Addresses customer needs and resolves issues, ensuring positive and long-term customer relationships.
  • Plans, organizes, and coordinates sales, marketing, and budgeting with Vice President of DGR and Marketing.
  • Oversees and maximizes retail budget and sales.
  • Ensures inventory data is correct by performing spot inventory counts and checks.
  • Collaborates with regional managers and owners to develop, coordinate, and identify cost-effective advertising and hiring strategies.
  • Uses company software to research, analyze, and track purchases.
  • Ensures that the store always looks clean and inviting.
  • Places and rotates merchandise to attract positive attention from customers.



  • Has excellent customer service skills. You do everything in your power to ensure the customer has a good experience.
  • Communicates effectively.  You excel when interacting with others.
  • Is a charismatic leader. You know how to lead and inspire a team. You have experience coaching and engaging others to follow your direction.
  • Loves how we roll as an organization. Not everybody will and we’re ok with that - Want to figure out if you MUST work with us? How do our Core Values make you feel?
  • Own It - We are motivated and responsible for our actions and results.
  • Dare to Excel - We are never done, we never settle, we never stand still. We push boundaries and think beyond the box.
  • Be Bold, Be Courageous -When faced with a hurdle, we jump!
  • Be Extraordinary -We exceed expectations of clients, customers, and colleagues.
  • We Win Together -We collaborate & celebrate. We drive forward as one team towards our mission.


ROLE REQUIREMENTS (The stuff you must have)

  • Bachelors or Associates degree in Business or related field preferred, but less formal education with more on-the-job experience may be substituted.
  • At least five years of retail experience.
  • Reliable vehicle with valid NYS driver’s license and the ability to travel to stores in Erie, Niagara and Genesee County.
  • Excellent verbal and written communication skills.
  • Proficient in Microsoft Office Suite or related software.
  • Works well under pressure and deadlines; ability to multitask.
  • Strong leadership and management skills with ability to motivate staff.
  • Must be able to sit, stand, bend, and reach for extended periods of time.
  • Must be able to lift, push, pull, carry or otherwise move up to 50 pounds with no support regularly.
  • Able to perform tasks that require repetitive motion; i.e., tagging or hanging clothes. Manual dexterity is required.



Goodwill regularly evaluates our compensation and benefit packages to ensure we remain competitive. Starting pay will be based on a candidate’s experience, skills and education.

The salary range for this position is $55,341/yr--$65,000/yr

Subscribe to Job Alerts