Retail Staff Manager

JOB PROFILE (Professional and technical competencies required)

• Strong leader with excellent analytical skills and ability to influence through clear communication skills.
• Retail experience (operations, performance, admin) and commercial expertise (preferably in Travel Retail industry).
• Clear and concise written and verbal communication and presentation skills; structured and data driven.
• Assertive, patient, resilient, professional, organized, rational and often creative
• 4 year University degree required.
• Proficient in Microsoft office (Advanced Excel skills) and salesforce applications (a plus).
• Agile and flexible: adaptable to new ideas and ways of thinking
• Autonomous, rigorous, and fast learner
• An enthusiastic team player striving for excellence
• Fluent in English, Spanish (Portuguese is a plus)

Professional & Technical Competencies

Develop Business Operations

• Influences internal/external stakeholders, negotiation skills, ensures compliance

Master Retail Fundamentals

• Leverages Business drivers, pursues retail excellence with financial optimization
• Stays up-to-date with market, consumers & competitors

Foster Retail Development

• Manages BA/Retailer relationship, Regional retail team productivity, Collaborates across functions

Key Job Accountabilities

• With the commercial director/managers (BA p/d).
• Retail team Management, incentives - by region/retailer.
• and productivity (turnover rate, ROI, sales per team) to improve results.
• to improve retail field productivity and efficiency.
• standardize processes on recruiting, onboarding, retention plans, and incentives.
• regarding retail population.
• Support Field team on sourcing talents for recruitment (BA/CM).
• Be the admin of Mach2/Salesforce and train/support all users on Salesforce/Mach 2 usage and functionality.
• Upskill and coach on the use of KPI Dashboards (PowerBI) across all commercial & retail populations.
• Manage admin process to collect, standardize and publish individual BA sales reports for PowerBI dashboards.
• Lease with central team on Salesforce evolution to best suit TRAMs needs and improve user experience.
• Build strong relationships with employment agencies to ensure L'Oreal compliance and provide that HR support to all staff
• with sales teams.