Retail POS Support Manager

Gopuff is a convenience delivery service that provides thousands of convenience related products- which range from snacks, drinks, and ice cream to household goods, beer, and alcohol- at the click of a button. We currently service 100+ major markets across the US, including Philadelphia, Boston, DC, Austin, Denver, Seattle and more. We assess our employees and their potential in our company seriously, and as a successful up-and- coming startup, we are looking for people who can grow with us and take advantage of the opportunity for upward mobility.

We are seeking a POS Retail Support Manager who will

be responsible for working remotely with our customers and internal teams to support our POS Retail needs. This individual will be involved with phone support for application/software issues, documentation, troubleshooting and installation of hardware and software, and internal testing/troubleshooting of the system.

The POS Retail Support Manager will also help to support the retail team with other various IT related systems. The ideal candidate will have a passion for technology, the ability to quickly learn new concepts, and be looking to gain experience in the IT field.

This position provides the opportunity to troubleshoot a variety of issues and gain experience with many different technologies. The ideal candidate can effectively communicate with customers in person and can always maintain their composure in difficult situations.

Responsibilities

• Configure and maintain hardware and software for POS equipment
• Install, maintain, and support other store and office equipment.
• Design, configure and test new equipment for the stores and office.
• Conduct user training and maintain training material
• Setup and maintain new user accounts
• Provide support services for systems maintenance
• Diagnose hardware and software problems, and replace defective components
• Work with third party vendors to resolve equipment problems. Help identify the scope of vendor’s help.
• Participate in POS integration support for new stores
• Work within the scope of PCI compliance and participate in PCI Audits.
• Analyze equipment performance records in order to determine the need for repair or replacement

Qualifications

• Experience in Point of Sale installations and support
• Experience with several POSs, NCR, IBM, Square, Google and/or Apple iPads
• Experience with common point of sale hardware (receipt printers, shelf tag printer,
• barcode scanners, etc...
• Excellent organization and communications skills
• Ability to support a wide variety of systems including 
• Windows/Mac/iOS/Android/Chrome
• Experience managing multi-sites in a distributed retail environments
• Travel required in support of new stores and system roll-out
• 3+ years of experience in network or systems management

The only predictable thing about life is that it’s wildly unpredictable. That’s where we come in. 

When life does what it does best, customers turn to Gopuff to deliver their everyday essentials, and to get through their day & night, work day and weekend. 

We’re assembling a team of thinkers, dreamers & risk-takers...the kind of people who know the value of peace of mind in an unpredictable world. (And people who love snacks.)

Like what you’re hearing? Welcome to Gopuff.

The Gopuff Fam is committed to an inclusive workplace that does not discriminate on the basis of race, ethnicity, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, gender identity, or any other protected characteristic or status. We believe in diversity and encourage any qualified individual to apply. We are an EEO Employer.