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Retail Manager

Agawam, MA

Lead, plan, design, develop, organize, control and supervise all functions of the retail department for the Six Flags New England. Drive the P&L of Attractions, Rentals, and Retail for growth and maximizing profitability.

To be successful in this role you will develop and promote an entrepreneurial spirit with your team embracing recommendations targeting increased sales, profits and Guest service and satisfaction. You will continually look for operating efficiencies and implement effective measures to improve results.

Key Duties and Responsibilities

  • Manage and oversee all retail store, rental, and lessee operations to maximize sales and profits.
  • Developing, implementing, and maintaining a positive team environment that fosters a high performance team culture.
  • Develop and maintain financial budgets and annual business plans and prepare and present monthly forecasts as required.
  • Develop, execute, and coordinate Retail CAPEX, from concept through completion, on-budget and on-time.
  • Direct the execution of the visual merchandising, product displays, and POS marketing efforts.
  • Managing the physical inventory and adhering to Six Flags and generally accepted inventory procedures and reporting.
  • Assure profitability of department by closely monitoring sales, cost of goods, inventory, and labor.
  • Develop and promote an entrepreneurial spirit by making recommendations targeting increased sales, profits, and Guest service and satisfaction.
  • Support overall vision of the In-Park Services division and park.
  • Ensure all Federal, State, Local, and park regulations are being adhered to within areas of responsibility.
  • Support the company mantra; friendly, clean, fast and safe service.
  • Serve as Park Duty manager as assigned.
  • All other duties as assigned.

Skills and Qualifications

  • Entrepreneurial spirit with the functional expertise to follow through.
  • Strong written and oral communication and interpersonal skills.
  • Must be professional, energetic, self-motivated, and desire to inspire others.
  • Experience supervising large teams and interfacing with all levels of management.
  • Strong teamwork skills and ability to work productively across various departments.
  • Budget planning experience and proficient in Microsoft Word and Excel.


Ideal candidate possesses:

  • Knowledge, skills, and abilities typically acquired through the attainment of a Bachelor’s degree in management (or related field) or equivalent management experience in retail or theme park industry.
  • Minimum 5 years merchandise / retail experience, including supervision / management, or related experience.
  • Strong written and oral communication and interpersonal skills.

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