Retail Customer Engagement Manager

WHY WE WILL LOVE YOU

• 5 years leadership experience
• 2 years experience leading leaders
• Bachelor’s Degree preferred

WHAT YOU'LL BE DOING DAY TO DAY

• Ensures a great shopping and IKEA brand experience to drive repeat visitation
• Leads the loyalty team to ensure development of working routines, auditing, and competence related to the role and function
• Conveys IKEA values and nurtures a strong IKEA culture that inspires and empowers coworkers to extraordinary achievements
• Manages store level customer intelligence gathering and feedback loop and identifies potential improvements
• Drives IKEA Family memberships and actively promotes, secures, and implements Family Offers in order to grow loyalty with the IKEA Family member experience
• Partners with the Regional Marketing Manager and store Commercial Manager in providing input and helping to create the store business/marketing plan based on relevant knowledge of local marketing trends
• Acts as a local spokesperson for IKEA in the community and local media opportunities
• Leads development and coordination of national and local events connected to IKEA Family and the community

TOGETHER AS A TEAM

In our team we take pride in seeing everyone around us grow and develop, and we encourage people to experiment, test, try - and sometimes fail. As long as they learn along the way! We know that everything is changing more rapidly today and that we sometimes need to lead in the unknown. So we throw ourselves out there to explore new possibilities and ways of doing things to make both our people and our business prosper.