Retail Contact Center Trainer
At Apple, we are committed to delivering the best in class experience in all aspects of our business. The Learning Team is no exception.
We have an open position for an enthusiastic, motivated trainer to join our team. You would be responsible for meeting regional Retail Contact Center (RCC) training requirements by designing and delivering according to training strategy. You would also be accountable for the development and review of training programs that was identified through needs analysis.
This role is located on our campus in Austin, Texas.
Key Qualifications
- Experience in assessing learning needs and identifying performance gaps
- Experience defining curriculum strategies and training plans
- Experience designing and developing training content, courses or programs, and training evaluation
- Experience with learning management systems, performance data analysis and reporting tools
- Excellent presentation/facilitation skills in a classroom or other learning environment
- Ability to work efficiently under deadline with numerous projects on hand
- Strict adherence to company policy on confidential materials
- Customer focused, detail oriented individual with ability to maintain a positive attitude in high-stress and fast-paced work environment
- Drive for quality results and demonstrates high degree of determination
- Excellent verbal, written and interpersonal communication skills
- Adaptive to changing technologies, process and environments
- Customer service and sales experience a plus
- Apple branded hardware, software, services and other technical knowledge background is a plus
Description
In this position, you will have the opportunity to join an amazing, robust, and agile team responsible for supporting our extraordinary Apple Retail Contact Center teams. As part of the larger RCC organization, our Regional Learning team acts as the gatekeepers of Apple culture by providing an extraordinary experience to both our employees and external partners alike. Apple has an exciting, high performance culture. If you are results driven, a self-starter, and ready to “Think different," come join us.
Education & Experience
Bachelor's degree or equivalent experience