Retail Channel Aftermarket Services Consultant

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Whether it be groundbreaking products, best in class solutions or creating a lifelong career, you can do the work that matters, at Caterpillar. With a 95-year legacy of quality and innovation and 150 locations in countries around the world, your impact spans the globe.

At Caterpillar, we believe each person is unique and valued, and are committed to ensuring that our workplace is diverse and representative of the many customers we serve around the globe. Different perspectives help us achieve our best work and come together to form a high-performing Caterpillar team that makes positive changes in the communities where we live and work. That’s the Power of Everyone. 

Caterpillar provides services to our customers far beyond the initial equipment sale. We leverage connected equipment and our decades of application expertise to enhance customer performance. Caterpillar's Construction Industries Services Division (CISD) exists to support enterprise efforts to deliver value-added services to customers. By enhancing customer value, Caterpillar and our dealers create the opportunity to profitably grow our businesses while reducing the impact of market cycles.

Services is where we are investing our time, talent and money because they drive value for our customers, our company and our dealers. If you have a passion for helping customers succeed and want to be part of growing services, now is a great time to join CISD and we have an excellent opportunity for you to join the team as a Retail Channel Aftermarket Services Consultant (ASC)!  In this role, you develop and execute a strategy to drive retail Sales to Users (STU) growth through physical channels (Insides Sales Rep (ISR)/Parts Counter (OTC)/3rd Party Solutions) in North and South America. You will be the key interface between CISD Retail Services Development (RSD) team, Retail Aftermarket Solutions Reps (ASRs), Americas Distribution Services (DSD) and Cat dealers in North and South America. You will also provide field execution support for the Retail Leadership Table Retail AM Business Cases, drive resolution for Retail Cat Dependencies with business partners, and execute Retail Services growth actions based on the Voice of Customer (VOC) , Voice of the Dealer (VOD) AND Critical Customer Requirements (CCRs).

Specifically, as the Retail Channel Aftermarket Services Consultant, you can expect to:

• Develop and execute strategy for sales growth via ISR and Parts Counter.
• Execute ISR Sales competitions for North and South America.
• Own dealer and field communications and engagement on these topics.
• Deploy training for ISRs, ISR Managers, Parts Counter, and Parts Counter Managers in region.
• Provide field execution support for the Retail Services dealer growth plans.
• Own & drive resolution for relevant physical channel Cat Dependencies
• Drive actions for VOC / VOD / CCRs related to physical channel growth.
• Develop profile of successful ISR / OTC personnel and staffing model based on dealer parts sales opportunity in the Retail Customer channel.
• Assist dealers in recruiting and hiring high quality candidates for ISR and OTC positions. 
• Define and document dealer best practices for success with ISR and OTC activation
• Define and measure KPIs for short and long-term success of the program.
• Provide results reporting (dashboards).
• Manage agency resources to deliver programs to scope and budget.

To be successful in this role, you need to bring (Basic Qualifications) :

• Bachelor’s degree from an accredited college or university.
• At least 8 years of field experience OR extensive experience working with the dealer network.
• Experience with Aftermarket parts and service offerings OR dealer marketing and sales operations processes.
• Demonstrated abilities to effectively communicate across product, industry, dealer and/or customer audiences to gain understanding and acceptance of ideas and recommendations.
• Ability to work with people from many different backgrounds and cultures, internally and externally, with the appropriate influence and ability to resolve differences.
• Strong project management skills.

Top candidates will also bring (desired qualifications):

• Abilities to speak multiple languages, ideally Spanish and/or Portuguese in addition to English.
• Prior background working with the retail customer base
• Ability to create and enable behavioral changes in organizations and motivating others inside and outside the Caterpillar to improve performance.
• Ability to work independently, innovate and deliver results
• Excellent communication, presentation, and interpersonal skills with a demonstrated ability to communicate complex concepts clearly and persuasively.

This position requires up to 50% travel (domestic and international).

Relocation assistance is available for this position.

ISE assignment is not available for this position.

This position can be in Peoria, IL; Cary, NC; Miami, FL; Remotely in a major U.S. city close to an international airport.

Employee benefit details

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world.

Here you earn more than just a salary. Because we value your performance, we offer a total rewards package that provides day one benefits (medical, dental, vision, RX, and 401K) along with the potential of a yearly bonus.

Final details

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.caterpillar.com/careers

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EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

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