Representative Customer Service

Carlsbad, CA

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy and all genders are welcome. Simply click APPLY ONLINE and follow the steps to upload your application.

YOUR MISSION

This position supports the COBRA PUMA GOLF brand.
Ability to handle a high call volume while simultaneously utilizing systems to retrieve information and enter incoming orders.
Utilize expertise in Cobra and PUMA product knowledge while communicating with golf professionals, sales associates and consumers.
Strong verbal communication skills, with ability to identify core issues and provide appropriate solutions.
Drives business through upselling/cross selling other products to wholesale and consumers.
Ensures timely execution of order entry and consumer emails via Freshdesk.
Learn and work within established policies and procedures, with sound judgment.
Make recommendation and cross-sell over the phone using product availability information.
Composed and enthusiastic phone voice with good articulation.
Daily order entry of Puma Golf and Cobra stock/custom golf clubs.
Primary communication will be executed via email with Sales Reps and Accounts.
Order entry turn around time of less than 24 is required.
Extensive follow up communication will be required on order entry updates, invoice questions, and/or product launch details.

YOUR TALENT

1-3 years experience
College degree preferred
French bilingual is helpful
Golf Club/Product knowledge required
Golf Retail experience along with club fitting experience is helpful
Prior Customer Service experience in a call-center environment (preferably Golf Company)
Excellent typing and computer skills
Possess a courteous and professional phone manner
Energy for work and passion for the brands and the game of golf
Must be self-motivated and a team player
Ability to multi-task and be organized
Flexibility in work schedule in a call center that operates from 6 AM to 4:00 PM (hours subject to change based on business needs and seasonality)

PUMA supports over 14,000 employees across 120+ countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany.

PUMA is an Equal Employment Opportunity (EEO) employer. It is the policy of PUMA to prohibit discrimination and harassment of any type and to afford equal employment opportunities to all persons without regard to race, color, religion, sex, national origin, age, gender, physical or mental disability, veteran-status, or any other characteristic protected by applicable federal, state or local law.For additional information, please contact: us-hrrecruiter@puma.com