Relationship Manager

Boston, MA

Do you want to be part of a team that encourages your growth, supports your ambitions, and makes it a priority for you to reach your goals? Is helping people part of who you are? At MassMutual, we help millions of people find financial freedom, offer financial protection, and plan for the future. As a Relationship Manager, we do this by building trust with our customers by being knowledgeable problem solvers and prioritize their needs above all else. We Live Mutual.

The Team

MassMutual Strategic Distributors:

We have had great success in recent years distributing our annuity and life-LTC combination products through our financial institution relationships. To further this success, we must evolve our strategy to reach more customers where they are, on their terms, with the products they need. For that reason, we are pleased to announce that MassMutual will be forming a dedicated third-party distribution channel, MassMutual Strategic Distributors (MMSD). MMSD will continue to build on the annuity and life-LTC combination strategy and expand the product solution offering to include life and disability insurance.

MMSD’s strategy is to aggressively grow top line sales by expanding existing and establishing new partnerships with financial institutions (wire houses, banks, broker-dealers) and making significant investments in technology, sales, operations, marketing, and product development. Our strategy will be driven by dedicated teams across the enterprise where we will prioritize a dynamic, agile, and entrepreneurial culture.

As a Relationship Manager you will work independently to maintain and enhance relationships with our distribution partners. Ensures distribution partner satisfaction through periodic partner meetings and discussions covering strategy, operations, and business performance. Works closely with internal business partners to resolve complex business operations issues and service escalations.

The Impact:

Support the day-to-day operations activities of our strategic distribution business, delivering tailored, concierge level service to our distribution partners.
Act as liaison between external partners and internal teams to drive resolution on all service issues, leading as relationship manager for our distribution partners.
Own and drive to resolution all firm back office and wholesaler escalated service issues.
Identify training opportunities and deliver training to improve knowledge and experience.
Act as a Subject Matter Expert for Life, DI, LTC, and/or annuity operations.
Partner with Compliance, Field Risk Management and other business partners on regulatory matters and risk management escalations.
Serve as a point of contact for inquiries from business partners including external third-party record-keepers and external auditors.
Produce and distribute daily, weekly and/or monthly reports related to our distribution partners’ business.
Identify gaps in processes and procedures and make recommendations for improvements.
Consult on escalated support issues and perform root cause analysis to fully understand and resolve issues.
Gain a deep understanding of our distribution partners’ business models and tailor operations to support them.
Work without guidance on complex projects, working closely with both business and technical stakeholders.
Interact with distribution directly to support new product launches or onboarding of new firms, to include training our distribution partners on operations related topics.
Demonstrate agility and flexibility to work on or support special projects as needed.

The Minimum Qualifications

High School Diploma or GED
3+ years of insurance industry experience, with strong knowledge of annuity, life, disability, long-term care, or hybrid insurance products
Strong analytical and problem solving skills
Ability to work quickly and independently with attention to detail and sensitivity to deadlines
Relationship management skills required
Excellent written and verbal communication skills
Extremely organized, detail-oriented individual who is capable of self-managing and multi-tasking in a fast-paced, demanding environment
Proven ability to collaborate within team and cross-functionally and influence outcomes
Demonstrated ability to adapt to changing business priorities and a strong work ethic
Ability to work remotely

The Ideal Qualifications

Undergraduate degree
Experience with and an understanding of Third Party distribution
Knowledge of regulatory issues surrounding ownership of insurance products

What to Expect as Part of MassMutual and the Team

Regular meetings with the MMSD Client Services Team.
Focused one-on-one meetings with your manager
Access to mentorship opportunities
Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups
Access to learning content on Degreed and other informational platforms
Your ethics and integrity will be valued by a company with a strong and stable ethical nosiness with industry leading pay and benefits

Salary Range: $70-80K, commensurate with experience

About MassMutual

We’ve been around since 1851. During our history, we’ve helped millions of people find financial freedom, offer financial protection, and plan for the future.

Today, we continue to develop meaningful relationships with our customers by building their trust, being knowledge problem solvers and always prioritizing their needs. MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It’s more than our company structure – it’s our way of life.

MassMutual was recognized as an Ethisphere 2021 World’s Most Ethical Company, a Fortune 2021 World’s Most Admired Company and a Top Place to Work in 2020 according to The Boston Globe. MassMutual was also named among America’s Best Employers for Diversity according to Forbes 2020. MassMutual ranks No. 84 on the Fortune 500 list of largest companies.

MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.