Regional Operations Manager

Parsippany, NJ

We are Reckitt

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.


Our Sales teams help to deliver Reckitt's purpose by building shared success with our customers, making access to the highest quality hygiene, wellness, and nourishment possible in-stores and online.

Within Sales, we're focused on achieving outperformance across all of our channels, operating in highly competitive categories. This focus results in a dynamic, fast paced environment where cross functional teams are encouraged to collaborate to achieve success.

We have around 10,000 sales people across the world, within market roles and ranging in areas like Field Sales, Key Accounts, Trade Marketing and Category Development.

Are you passionate about cultivating excellence in sales operations and driving business growth? As Reckitt's new Sales Operations Manager, you'll bring structure and clarity to sales processes, building an ecosystem that enables our team to succeed. In this role, you'll be the linchpin in transforming data into actionable strategies, directly influencing the dynamics of our market approach. We are seeking a leader with a passion for in-store excellence to dive into a role where your contribution makes an immediate impact.

Your responsibilities

In summary, you'll:

  • Customer Development: Build and develop strategic relationships with key customers; including, utilizing data and insights to communicate performance, opportunities for growth, and implementing solutions to drive our collective business goals. 
  • Operational Planning: Develop and implement operational plans and initiatives to effectively execute the retail strategy, including sales targets, inventory management, store operations, visual merchandising, and consumer experience.
  • Store Performance Management: Monitor and analyze key performance indicators (KPIs) to assess store performance, broker partner effectiveness, identify areas for improvement, and develop action plans to drive sales, increase profitability, and enhance the overall consumer experience.
  • Retail Operations Management: Oversee the day-to-day operations of retail stores, ensuring compliance with Reckitt policies in assigned region. This includes managing broker effectiveness, internal staffing and development of Sales Leaders, store audits and ensuring adequate resources and support are available to meet business objectives.
  • Collaboration and Communication: Partner directly with Reckitt sales teams with effective communication and collaboration to ensure alignment and consistency in execution. Coordinate with cross-functional teams to implement new initiatives, promotions, and product launches. Provide influence leadership as a trusted partner and subject matter expert.
  • Budgeting and Financial Management: Develop and manage the retail execution budget in assigned customers and geography ensuring effective allocation of resources and monitoring expenses. Monitor and analyze financial performance, identify variances, and take corrective actions as needed.
  • Market Analysis and Competitive Intelligence: Stay informed about industry trends, competitor activities, and customer preferences. Conduct market analysis and leverage data and insights to drive informed and innovative decision-making to develop strategies that gain a competitive edge. Partner with key customers to test assumptions and scale to accelerate growth. 

The experience we're looking for

  • Minimum of 8 years' of progressive experience in retail operations, with at least 3-5 years in a leadership role overseeing multiple stores or regions with P&L accountability. Experience in a similar industry or retail segment is preferred.
  • Bachelor's degree preferred. 
  • Strong Leadership Skills: Demonstrated ability to lead and motivate cross-functional teams, set clear expectations, and drive results. Excellent problem-solving and decision-making skills with a focus on continuous improvement.
  • Retail Expertise: In-depth knowledge of retail operations, including store management, visual merchandising, inventory management, and customer service. Familiarity with industry best practices and emerging trends.
  • Strategic Thinking: Ability to think strategically and develop long-term plans to achieve business objectives. Strong analytical skills to evaluate data, identify trends, and make data-driven decisions.
  • Communication and Collaboration: Excellent verbal and written communication skills with the ability to effectively communicate and influence stakeholders at all levels of the organization. Strong collaboration skills to foster cross-functional-BU teamwork.
  • Results Orientation: Proven track record of achieving sales targets, driving operational efficiency, and improving customer satisfaction. Ability to work under pressure, meet deadlines, and manage multiple priorities simultaneously.
  • Business Acumen: Solid understanding of retail financials, budgeting, and P&L management. Knowledge of retail metrics and KPIs to assess performance and make informed business decisions.
  • Technology Proficiency: Proficient in using retail management systems, POS software, and other relevant retail technology platforms. Familiarity with data analytics tools and ERP (SAP) systems is a plus.

The skills for success

Drive Innovation, Analytical skills, Consumer Insights, Presentation skills, Product sustainability, Category Strategy, NEW Product Development, Brand Strategy.

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way.


We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

US salary ranges: USD $152,000.00  - $228,000.00

US pay transparency

The base salary range for this role will vary based on experience in job and industry, training and education, skills relevant to the position, and other factors permitted by law. In addition to the base salary, the position is eligible for an annual discretionary bonus, which is subject to change each year.


Reckitt offers eligible employees competitive benefits including medical, prescription, dental, vision, life and disability insurance; paid time off for vacation, sick, and Company recognized holidays; a 401(K) plan; generous paid parental leave; adoption and fertility support; tuition reimbursement; product discounts; and much more!


If reasonable accommodation is needed to complete your applicationplease contact [email protected]Reckitt is committed to the full inclusion of all qualified individuals.


We recognize that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you.


All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; color, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.

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