Regional IT Support-Specialist

Lexington, KY

As part of our IT Operations Team, you will work in an enterprise environment, providing onsite and virtual technical support for your office and regional offices in your area. You will work directly with end-users, troubleshooting a wide range of IT issues and leveraging your advanced technical knowledge to manage special projects to help keep us on the cutting-edge of transportation technology.

What’s in it for you:

Competitive compensation and benefits package
Advancement opportunities with structured career paths
Access to the latest emerging technologies through Microsoft and Dell partnerships
Reimbursement for continuous education and technical training
TQL's IT Team offers a hybrid work environment with the ability to work remotely 10 days per month
Leadership experience by being the IT subject-matter-expert for assigned offices
We win wherever we go – Voted a 2019-2021 Computerworld Best Places to Work in IT

What you’ll be doing:

Provide front-line technical support to on-site and remote employees
Travel to assigned regional offices to manage setup, breakdown, and relocation of workstations, printers and other hardware
Manage Windows 10 PC inventory and perform repairs and reimaging
Work closely with Network and Database Admins, App Developers and vendors to resolve complex issues
Test new software and physical and virtual hardware to provide feedback to leadership
Assist in Network upgrades and other testing after normal business hours and provide back-up, on-call support
Ensure internal customers and end-users are your top priority

What you need:

Bachelor’s degree in Information Technology or equivalent work experience
1 year of Help Desk experience; supporting hardware, software and VoIP systems
Strong knowledge of Microsoft Office 365, Windows 10 and SCCM
Basic server and networking skills
A talent for creatively and decisively solving problems
Aptitude and ability to work independently and be a technology leader for the company
Ability to travel up to 15-20%

Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.

If you are unable to apply online due to a disability, contact recruiting at recruiting@tql.com.