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Quality Assurance Manager

Jacksonville, FL

Who We Are

Frida is more than a brand built to support parents. We get parents. We know all about the often unbelievable realities of parenthood, because we’ve been in the trenches. Over the last 9 years, we’ve dedicated ourselves to developing the tools (and sometimes the tips, too) that help simplify parenting - and it all started with snot. Since the launch of our cult-favorite NoseFrida, The SnotSucker, we’ve innovated and launched over 100 products that provide quick and easy solutions to age-old parenting problems.

We also launched Frida Mom in 2019, with products to help women with the transition through the fourth trimester into motherhood. Today, Frida holds over a 70% share of its main category, and our products can be found in over 50+ countries and in over 40,000 stores throughout the US - in every retail channel from mass-market, grocery, chain drug, and specialty stores. For 9 years, we’ve had parents’ backs as they navigate the parts of parenthood you don’t usually see on the ’gram with honest and raw messaging to provide the answers to questions they didn’t even know they had. And, we’re just getting started.

How You Will Make an Impact

Frida is looking for a Manager of Quality Assurance to join our Operations team to take the lead in ensuring that Frida’s current and new products meet and exceed quality standards prior to launching. The ideal candidate will have knowledge of industry standard quality testing methods and experience controlling quality plans in a CPG environment. The Manager of Quality Assurance will focus on establishing quality standards and metrics in support of the new product development pipeline, as well as legacy products.

Responsibilities to include:

  • QC plans and testing: Assist in developing quality control plans with detailed testing standards across all new product development projects and legacy product lines.
  • User needs: Work closely with the cross-functional teams to understand user needs rooted in consumer insights and internal design standards so they are reflected in quality control standards. 
  • Testing: Coordinate testing with suppliers and 3rd party labs during engineering builds to ensure product performance meets consumer expectations and internal quality standards.
  • CS: Interface with Customer Service to rectify quality complaints & facilitate CAPA processes.
  • Testing: Document product testing, examine results and make recommendations on product improvements.
  • Equipment: Maintain in-house calibration log up to date with equipment used for in-house design verification activities  
  • Revising specs: Devise and review specifications for new and legacy products as they relate to quality testing standards, integrate with compliance to ensure testing is performed.
  • QC plans: Create sustainable quality plans that can be implemented on ongoing production and enforced by suppliers
  • Audits: Responsible for conducting and/or facilitating onsite quality audits and enforce ongoing supplier testing for all production runs, examine results and ensure overall quality is maintained throughout product lifetime.
  • Testing: Interface with regulatory bodies to understand and implement testing requirements. 
  • QC plans: Incorporate quality plans + inputs into design stage gates and facilitate understanding of testing and quality variables among designers, engineers, 3rd party inspectors, and suppliers
  • Process: Drive quality improvement processes to identify and address high return rates on products and/or underperformance (for example, low star ratings)
  • Ensures process improvement activities remain in compliance with FDA regulations, ISO standards, MDSAP, and client requirements.
  • Provides subject matter expertise in quality engineering such as: risk management and risk assessments, design verification, equipment qualification, process validation, design transfer, configuration management, and change control.
  • Deploys excellent project management skills to develop quality objectives, manage overall quality plans, corrective and preventative actions, process improvement, and auditing timelines.
  • Leads preparations for internal and external Quality Management Systems audits, including regulatory bodies and clients.
  • Leads and facilitates company-wide training for relevant procedures to maintain compliance and ensure employees are kept up to date with current standard operating procedures (SOPs) 
  • Has hands-on experience developing, implementing and upgrading a quality management system tailored to the company’s business model by creating and continuously revising Standard Operating Procedures (SOPs) to reflect the organization’s needs. Must have a full understanding of the relevant regulations and requirements and how best to infuse the company culture of the criticality of implementing policies competently and consistently
  • Collaborates with warehouse, including 3PLs, to establish quality procedures for incoming inspection, nonconforming material, preservation of product, material and storage handling, and production/process controls.
  • Other projects as assigned

What You Will Need

  • 5+ years’ experience in consumer products (preferred), Quality, Compliance, or related fields
  • Understanding of testing methods and some regulatory compliance (UL/ETL , FDA, ROHS, Prop65, etc.)
  • Experience crafting quality plans that Include: DFMEA's, Control Plans, Testing procedures, and AQL's
  • A keen eye for detail and a results-driven approach
  • Six Sigma Green Belt preferred
  • Experience working with different materials (Plastics, Silicones, Metals, Fabrics) 
  • Proficient in MS Office Suite
  • Experience working directly with material and component vendors/suppliers and commodities (PCBAs, metals, plastics, cables) is preferred 
  • Is able to navigate fluidly from strategic to tactical work, has highly developed multi-tasking and prioritization skills, is results-oriented with a strong self-motivation to move quickly to address opportunities thoroughly, while meeting tight deadlines
  • Working knowledge of Microsoft Excel, Word, Access, Visio, and documentation control software (preferably Aras PLM), material management software, and statistical application software 
  • Excellent verbal communication skills with ability to speak effectively with clients, vendors, management staff and employees of organization

Who You Will Work With

Frida is an organization that values collaboration and community. As the Manager of Quality Assurance, you will work closely with Operations, Fulfillment, Customer Experience, and Project Management teams. 

Why You Will Love Working at Frida

  • Robust health benefits including:
  • Comprehensive medical, vision, and dental plans
  • Employer paid life insurance
  • Supplemental insurance options including Accident Insurance, Short-Term Disability and Long-Term Disability 
  • FSA & HSA
  • 401k matching up to 4% with immediate vesting
  • Generous paid time off program including elective PTO days, federal holidays, sick/wellness days, and a birthday floater 
  • Flexible paid pregnancy and parental leave
  • Weekly wellness programming including manicures & pedicures, massages, and carwashes
  • Dog friendly office - feel free to bring your best buddy with you to work! 
  • Learning & development opportunities for professional and personal growth
  • Company-wide events & outings- we know how to throw a party! Team engagement is at the epicenter of our culture, whether it’s getting together for our annual Fam Jam bash or giving back to our community through a day of service
  • Exclusive employee product discounts

Frida provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected Veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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