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Program Manager

Seattle, WA +2

The Regulatory Intelligence, Safety and Compliance (RISC) team's charter is to protect Amazon customers from products that are illegal, illegally marketed, unsafe, or otherwise prohibited by Amazon policies. RISC Program Manager (PM) will be a part of the Business and Legal Support (BLS) team which provides strategic support for high-priority requests from legal partners, regulators, law enforcement, and business. In this role the PM will drive short-term solutions for immediate issues, and find long-term solutions to address the root cause. They will bring together legal, technical, and business stakeholders to help drive engagements with key regulators and business partners.


Key job responsibilities

  • Responsible for coordinating cross-functional responses to inquiries from regulators, law enforcement, and internal teams regarding restricted products
  • Define, develop, and manage mechanisms to facilitate rapid response to inquiries and escalations
  • Regularly assess and lead strategic remediations related to deficiencies identified in inquiries
  • Perform analysis of data from a variety of sources to identify possible risk indicators.
  • Perform incident triage, to include determining scope, urgency, and potential impact, identifying the specific vulnerability, and making recommendations that enable expeditious remediation. Perform escalation trend analysis and reporting.
  • Coordinate with Legal teams to support pro-active stakeholder engagement with timely data and analysis
  • Analyzing escalations from various sources within Amazon to determine possible root causes and identifying preventative actions.
  • Work with a wide range of cross-functional teams to communicate Amazon's compliance strategies to regulators and other external stakeholders
  • Communicate regularly with leadership and ensure consistent reporting against regulatory and business commitments
  • Develop and present deep-dive documents and reports on policy and process gaps to senior executives.


We are open to hiring candidates to work out of one of the following locations:

Arlington, VA, USA | San Diego, CA, USA | Seattle, WA, USA


BASIC QUALIFICATIONS

  • Bachelor's degree or equivalent
  • 5+ years of program or project management experience
  • Experience handling confidential information
  • Previous experience leading compliance programs and/or time-sensitive regulatory engagements
  • Advanced SQL Skills. Demonstrated ability to source and analyze data to drive business reporting
  • Experience delivering initiatives from conception through completion
  • Experience leading process management and process improvement initiatives
  • Proven ability to define strategies in order to solve ambiguous problems
  • Experience preparing reports identifying findings and providing recommended remediation strategies and solutions


PREFERRED QUALIFICATIONS

  • 3+ years of program requirements definition and data and metrics leveraging to drive improvements experience
  • Professional auditing qualification, or similar risk or compliance credentials
  • Excellent oral and written communication skills including the ability to clearly communicate complex and technical subject matter to a diverse group of stakeholders
  • Demonstrated experience setting direction and delivering detail-oriented results in environments with frequently shifting priorities
  • Sound business judgment, proven ability to influence others, and strong analytical thinking skills are critical to success in this position
  • Experience with large scale e-commerce platforms including systems involving complex business logic
  • Experience in operations, investigations, risk management, incident or crisis management, or handling escalations
  • Experience working in law, compliance, regulatory or a related field
  • Experience working with geographically distributed teams within a complex international organization


Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit


Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $59,300/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.


Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.


For more information, please visit.


This position will remain posted until filled. Applicants should apply via our internal or external career site.

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