Product Manager

Toronto, ON

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year.


Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.


Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.


The position is based in the Toronto office and will report into the Director, Digital Solutions, Visa Canada.

 

The Manager, Digital Solutions will be a member of the Canadian Product team supporting the development, deployment, growth, and strategy of Visa’s products and platforms, including but not limited to Tokenization, Click to Pay, Cloud Token Framework, Digital Authentication Framework, Tap to Device, Contactless, Visa Account Updater, and Value-Added Services.

 

This individual will contribute and help drive the digital product agenda for Canada based on client needs, local market demands, and corporate priorities. They will work with internal stakeholders (including global digital product teams, local product and functional teams, sales teams etc.) and external stakeholder (including clients, technology enablers, wallet providers, etc.) to conceive, deliver, manage, and promote Visa’s digital product solutions and strategy.

 

The ideal candidate will have a deep understanding of payments, a strong strategic mindset, and the ability to effectively collaborate with various stakeholders. A proven track record in product management, particularly in digital payment solutions or similar products, is highly desirable.

 

Essential Functions 

Key Accountabilities

  • Support product strategy, product roadmap and product growth for digital solutions in the Canadian market.
  • Support the full product lifecycle, including product and market research, product roadmap creation, business casing, testing, pilot, and post launch execution.
  • Identifying and recommending opportunities to enhance Visa’s solutions product through potential new features/services, redefining the value proposition, and product developments.
  • Create collateral and assets, including client decks, product roadmaps, FAQs, technical documentation, etc.
  • Establish and track key performance metrics and conduct data analysis to monitor performance, identify opportunities and enhance product strategy.
  • Create presentations and content for external and internal meetings, deliver presentations, and gather feedback to enhance product development.
  • Partner with cross-functional teams (including Sales, CS, Marketing, VCA) to drive product strategy, promote and sell product solutions, and execute on product launches.
  • Develop and maintain a deep understanding of the digital payment landscape, including customer needs, competitive landscape, and emerging trends.
  • Ensure compliance with products, brand and risk management standards are met.

 

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

 

Qualifications

5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD


Preferred Qualifications

  • 6 or more years of work experience with a Bachelor's Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
  • Bachelors or Masters degree ideally with a STEM focus (Science, Technology, Engineering or Math) or equivalent.
  • Expertise in program / product management.
  • Basic Business Analyst capability with strong excel experience and comfortable using other data analytics platform such as Tableau
  • Ability to understand architectural and technical aspects of product development
  • Exceptional collaboration and partnership skills
  • Excellent oral, written, and presentation skills
  • Strong leadership, enthusiasm, and accountability with high attention to detail and quality for all work products
  • Entrepreneurial and flexible, strategic thinker who can balance strategy with detailed, flawless execution
  • Financial services and payments network experience is a plus. Knowledge of Visa's financial practices and technology processes is a plus but not required


Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

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