Orders Specialist

Scottsdale, AZ

CP Skin Health Group is looking for an Orders Specialist to join our team and provide top-notch customer service to our eCommerce and national accounts, as well as our overseas distributors. The Orders Specialist is responsible for ensuring orders are placed accurately and fulfilled timely in an effort to exceed customer satisfaction. This individual has a strong attention to detail and enjoys providing solutions to help exceed company objectives. The ideal candidate should have a natural analytical way of thinking and exceptional attention to details, and should be committed to transforming data into readable, goal-driven reports for continued innovation and growth.


What You’ll Do:

  • Transfer data from various formats into database systems to process customer orders; verify data by comparing it to source documents
  • Verify customer information is accurate in all applicable systems
  • Verify and confirm customer orders and delivery expectations
  • Serves as primary contact for customer inquiries on order placement, invoicing, shipment, potential customs inquiries, etc.
  • Establishes communication with appropriate internal parties to ensure timely responses to customers.
  • Creates mutually beneficial relationships with customers through establishment of rapport and exceptional customer service.
  • Fulfill customer’s expectations with realistic commitments and troubleshooting as needed.
  • Supports team goals and helps to exceed business objectives.
  • Work with external stakeholders to communicate freight scheduling for international shipments.
  • Generate export documentation for international shipments and ensure proper US export regulations and Electronic Export Information (EEI) filings are completed.

What We’re Looking for:

  • Proven experience as data entry clerk
  • Demonstrated hands-on approach as well as the ability to successfully interact with customers over the phone and via email to ensure a high level of service and order fulfillment
  • High comfort level with learning and operating in various database systems
  • High level of attention to detail, with excellent verbal and written communication skills
  • Resilient and able to thrive in a fast paced environment 
  • Proven ability to successfully work as a team member and to build and maintain a positive work environment
  • Actively seek in-depth understanding of systems, customer needs and internal systems, services and capabilities.


Required Qualifications

  • High school degree or equivalent
  • 1-2 years of work experience in a customer service or order entry role
  • Excellent knowledge of Microsoft Office (Word, Excel etc.) or Google Suite (Docs, Sheets, etc)
  • Working knowledge of office equipment and computer hardware and peripheral devices
  • Basic understanding of databases
  • Good command of English both oral and written 
  • Proven customer service skills


Preferred Qualifications

  • Bilingual English/Spanish a plus

Equal Opportunity Employer

Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Are you interested in working for Colgate-Palmolive? You can apply online and attach all relevant documents such as a cover letter and resume or CV. Applications received by e-mail are not considered in the selection process. Become part of our team. We look forward to your application.

Colgate-Palmolive is a leading global consumer products company, tightly focused on Oral Care, Personal Care, Home Care and Pet Nutrition. Colgate sells its products in over 200 countries and territories around the world under such internationally recognised brand names as Colgate, Palmolive, elmex, Tom’s of Maine, Sorriso, Speed Stick, Lady Speed Stick, Softsoap, Irish Spring, Protex, Sanex, Elta MD, PCA Skin, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Science Diet and Hill’s Prescription Diet. 

For more information about Colgate’s global business, visit the Company’s web site at http://www.colgatepalmolive.com. To learn more about Colgate Bright Smiles, Bright Futures® oral health education program, please visit http://www.colgatebsbf.com. To learn more about Hill's and the Hill’s Food, Shelter & Love program please visit http://www.hillspet.com. To learn more about Tom’s of Maine please visit http://www.tomsofmaine.com.

Reasonable accommodation during the application process is available for persons with disabilities. Please contact Application_Accommodation@colpal.com with the subject "Accommodation Request" should you require accommodation.

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