Order Management Analyst

Atlanta, GA

There is only one Data Cloud. Snowflake’s founders started from scratch and designed a data platform built for the cloud that is effective, affordable, and accessible to all data users. But it didn’t stop there. They engineered Snowflake to power the Data Cloud, where thousands of organizations unlock the value of their data with near-unlimited scale, concurrency, and performance. This is our vision: a world with endless insights to tackle the challenges and opportunities of today and reveal the possibilities of tomorrow.

Snowflake is adding to its world-class accounting and finance organization and is looking for a top-notch Analyst, Order & Accounting Operations to join our team. The position requires a well-rounded individual who has demonstrated the ability to deliver results in a high-growth, dynamic, and fast-paced environment. This is an interdisciplinary position that is responsible for global order management, billing, licensing and compliance, and cash collections. In this position, you will partner closely with Sales Ops, Revenue, Collections, Legal Operations, and Tax.

WHAT YOU'LL DO:

Responsible for audit and processing of sales orders, including new partner and customer setup, sales order creation, and invoice processing using Workday Financials (our billing system) and Salesforce
Consult and collaborate with Sales Ops and Revenue on non-standard contract terms to ensure orders are processed completely, accurately, timely, and in compliance with the company’s bookings and standard policy and revenue recognition guidelines
Regularly monitor orders that are stuck / in unbooked status in the ERP and help resolve issues by raising them with the relevant stakeholders
Reconcile monthly bookings and billing reports for management reporting
Monitor bounce backs / Order cancellations immediately after month/quarter-end close and report these to revenue accounting teams
Establish strong relationships with Sales Ops, Revenue, Collections, Legal Operations groups and become subject matter expert in regards to Order Management
Work with business users and cross-functional teams to identify problems, process gaps, and assist in on-going process improvements on order processing, deal closure, invoicing, and collections workflows.
Propose reasonable and creative solutions to improve workflows (including opportunities to automate manual processes/activities) based on quantitative and qualitative analysis
Assist with the creation and preparation of schedules and ad hoc reports regarding key metrics for management review
Assist with Billing and Collections to resolve all invoicing issues promptly
Partner with external tax advisors to monitor and reconcile transaction sales tax billings and tax nexus, collections and tax filings
Create process documentation, namely Standard Operating Procedures (SOP) and update them at regular intervals in consultation with relevant stakeholders
Provide the required audit support (external, internal, and SOX) as and when required but primarily during the monthly/quarter and year-end.

WE'RE LOOKING FOR SOMEONE WITH:

Bachelor’s Degree in Finance required
5-6 years of work experience in billing, collections, or order fulfillment in a multinational company
A team player who excels at building relationships across the organization while adhering to tight deadlines with a positive demeanor
Required to work shifts to overlap with US time zones on critical days of month / quarter / year-end close
Salesforce, Vertex and Workday Financials ERP experience a plus
Working knowledge of MS Excel (pivot tables, VLOOKUP’s, etc.)
Attention to detail and the ability to proactively manage his or her own work streams as needed
Adapts quickly to changes in a dynamic organizational structure and business processes

Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.

How do you want to make your impact?