Order Admin for Business Support Specialist
At Apple, we believe that hard work, a fun environment, creativity and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to surprise & delight. By focusing on the smallest of details, we can make a big impact with our customers. Building this environment starts with you!
The Order Admin Business Support team provides sales support to our Retail For Business sales team and Apple’s business customers. Our focus is on delighting customers through daily management of post-sales activities with an emphasis on consistency, quality, and speed.
This role is located on our campus in Austin, Texas.
Key Qualifications
- Fluency in English and Portuguese is required.
- You enrich lives by being a positive influence to those around you, in a coaching, leading, or influential peer to peer capacity
- You thrive on working in a fast-paced, dynamic environment, and engage well in situations requiring a sense of urgency
- You’re a stickler for details, ensuring accuracy and quality in all that you do
- You are innovative and believe in the power of a delightful customer experience
- You demonstrate resourcefulness and flexibility to match the evolving demands of the business
- You are a self starter, an independent worker who thinks critically about efficiency and the end to end customer experience
- You possess strong organizational skills
- You can navigate your responsibilities in times of ambiguity and make sound judgment when needed
Description
The Order Administration may be the team for you. In this role, you will interact directly with customers and work cross-functionally with the sales team, Accounts Receivables, Logistics, Finance, Contracts, and other internal departments to ensure customer satisfaction throughout the order fulfillment and sales support cycle. This role also entails a high volume of problem resolution and teamwork.
Order Admin for Business Support Specialists are responsible for:
Supporting Retail Business Sales teams in - Supporting Retail Business Sales teams in Brazil and the United States to consistently deliver great customer experiences to consistently deliver great customer experiences
Providing post-sales support for Apple’s business channel, including everything from orders to shipping, billing, account maintenance, and returns
Delivering excellent customer experiences through email support on post-sales related topics
Analyzing business trends to partner and collaborate on continuous process improvement
Complex problem solving for customer satisfaction issues, process, and internal partnerships
Being an active member of the team to shape business decisions and positively impact the business
Holding yourself to key performance metrics and raising the bar
Analyzing business trends to partner and collaborate on key business decision
Supporting new product launches to deliver Apple’s latest to our business customers
Education & Experience
Bachelors or equivalent experience
Additional Requirements
- We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
- We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.