Operations Supervisor

Baltimore, MD

Hi there, we’re Article. đź‘‹ We’re an online furniture company, renowned for its home delivery experience. As a Delivery Supervisor, you’ll supervise our Home Delivery Drivers and dispatchers. 

Why We Need You:

Article’s drivers' transport, unload and assemble their furniture in their homes or businesses. Being online only, with no stores your teams are the face of Article to our customers, and a key part of the brand experience. 

As Delivery Supervisor you will have a high level of autonomy, we call it having an Ownership Mindset, where you’re trusted to solve problems to ensure a safe and great working environment for your team while putting the customer at the heart of how we work - Customer Obsession. 

Why Article?

Schedule: Tuesday - Friday 

Location: 8750 Larkin Road Suite 104 Savage MD. 20763

Team Size: 10-20 Particles

  • 29 paid days off between vacation, wellness, and holiday (details below)
  • Generous medical, dental and vision coverage for you and your family
  • Paid paternity/maternity leave
  • Stock options
  • 45% discount on all Article furniture
  • Paid uniforms & safety boots

What You’ll Do:

You’ll be leading a team of 10-20 Home Delivery Drivers and Dispatchers including:

  • Hiring, leading, coaching, and supporting home delivery and dispatch teams
  • Creating a culture of safety 
  • Overseeing local procurement and interacting with vendors including those providing trucks, repair, fuel, insurance, uniforms, telecommunications, and more
  • Maintaining and reporting on KPIs related to safety, customer service, and productivity
  • Setting expectations and providing support to the warehouse team and ensuring compliance with Article policies and regulations
  • Determining staffing levels and assigning workload
  • Identifying areas of improvement and establishing innovative or adjusting existing work procedures and practices
  • Partnering with other departments to execute new initiatives and issue resolution
  • Investigating, reporting, and acting on safety or customer service issues
  • Monitoring hours worked, overtime, and ensuring accurate submission of payroll
  • Maintaining driver and vehicle logs.
  • Developing future leaders on the team to support our growth - you are always sharing your knowledge with the rest of the team
  • Embodying and demonstrating Article's values and principles in all decision-making and actions
  • Maintaining good housekeeping in work areas
  • Perform delivery or dispatch operations for the purpose of training, accommodating significant business surges or staff shortages

Who You Are:

  • 3+ years experience in any area related to pickup and delivery services, moving, or residential delivery
  • Front-line experience delivering furniture to residences or in the moving business
  • Route dispatch experience within the respective region
  • 1 year of direct customer interaction/service in any field
  • 2+ years of supervisory experience with a final mile delivery team of 15-20 drivers
  • Valid Driver's License

The preferred candidate would also possess:

  • 2 Years of experience driving trucks over 16 feet or operating heavy equipment
  • Good driving record with no serious infractions
  • Ability to pass DOT physical and drug test

Perks & Benefits:

Benefits-eligible (First day of employment)

  • Extended Medical, Dental, & Vision
  • Life Insurance
  • Disability insurance 

Vacation, Holidays & Sick/Wellness Days 

  • 48 hours Sick/wellness (6 days, accrued annually)
  • 120 hours (3 weeks) of paid vacation (accrued annually)

Other Benefits/Perks

  • Paid maternity and parental leave
  • Stock options
  • 45% Employee discount + 15 % family & friends discount

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