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Operations Supervisor

Memphis, TN

Report To:  Logistics Manager

Work Arrangements: 100% on-site   

In This Role You Will:

  • Build capability in Logistics team leaders and technicians to deliver key business results and drive line/area improvements
  • Responsible for engaging the team in meeting Safety, Quality, Production and Cost targets for their line/area
  • Develop and maintain department/team scorecards and review with leadership each month; understand where gaps exist versus results targets and the causes
  • Ensure Key Performance Indicators are established for teams and results are communicated regularly
  • Drive high-performance work culture by engaging with team members on the floor and coaching to problem solve, make decisions, and become self-reliant
  • Leverage High-Performance Organizational principles to develop leadership skills in individuals and the teams
  • Partner with Logistics Manager in developing and delivering business master plan, including key technical and organizational projects
  • Address gaps in line/area performance through the implementation and effective coaching of Smucker Continuous Improvement methodologies; foster a zero-loss culture
  • Responsible for ensuring department issues are driven to root cause and eliminated
  • Understand company policies and procedures and apply consistently across your teams; administer any necessary discipline
  • Oversee training and qualification programs for designated line/area; participate in assessments, ensure effective training, and maintain consistent qualification standards
  • Translate complex information into easily understandable messages to facilitate clear communication and expectations
  • Embrace change and build team buy-in to new initiatives and improvements
  • Manage time and attendance for designated line/area (including payroll approval)
  • Provide performance-based feedback to team leaders and technicians, included annual Performance Appraisals
  • Model the Basic Beliefs and Our Commitment to Each Other
  • Understand Supply Chain software/systems and serve as a resource to team (WMS/Blue Yonder, IMI, Oracle)
  • Track and drive favorable manufacturing variances while ensuring accuracy and timeliness
  • Ensure peanut usage and variance systems are functioning correctly
  • Identify and support cost savings projects

The Right Role for You 

We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs, and we believe in supporting every employee by meeting their physical, emotional, and financial needs.  

What We Are Looking For:  

Minimum Requirements:

  • Bachelor’s Degree in Engineering, any discipline
  • 2 years of manufacturing operational or logistics experience as well as experience in leading supervising, supervising, or managing others
  • Proven ability to lead and motivate a large organization to deliver business needs
  • Ability to effectively engage on the floor
  • Decisive, proactive and strategic in decision making
  • Strong analytical troubleshooting, problem-solving, and root cause identification skills
  • Effectively works across organization boundaries and with diverse teams
  • Self-motivated, organized, and able to learn new skills/technologies quickly
  • Excellent presentation, written, and verbal communication skills
  • Proficient in Microsoft Suite applications
  • Excellent interpersonal skills
  • Willingness to work a flexible schedule that most effectively supports the organization
  • Willingness to work off-shifts or weekends as needed

Additional skills and experience that we think would make someone successful in this role:  

  • Prior people management experience in a high-performance work environment
  • food manufacturing experience

Learn More About Working at Smucker:   

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