Operations Supervisor

Edison, NJ

THG is a fast-moving, global technology business that specialises in taking brands direct to consumers. Our world-class proprietary tech and infrastructure powers our extensive portfolio of beauty, nutrition and lifestyle brands and is now helping drive exponential growth of our clients’ brands globally. 

We’re powered by a global team of over 10,000 ambitious people around the world. Our culture is fast-paced and entrepreneurial, it’s this DNA that has supported our incredible growth.

We’re always looking for individuals that can bring fresh and innovative thinking to THG, and play a part in driving the group forward on its exciting journey. So, if you’re ready to take the next big step in your career, challenge yourself every day and evolve with the world around you, THG is ready for you. 


The Operations Supervisor is responsible for assisting the Operations Manager in tasks such as training, coaching, mentoring, and developing new and existing employees, assisting with the day to day operation, performing daily reports and adhering to the company policies and procedures. Direct the flow of materials for optimal productivity while maintaining levels of quality, accuracy of inventory and safety of employees.  

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Lead, manage and motivate your team of up to 50 associates
  • Allocate staff to certain areas and check that staffing levels are in line with volume order
  • Plan the shift/labor to optimize through output and efficiency
  • Work with other departments to ensure that all facility KPI Metrics are met
  • Work with the Leadership & Development Team and Health & Safety to ensure that all members of the team have been suitably trained for each task that they to ensure safe operations in line with THG’s Health and Safety policies and procedures
  • You will be required to communicate instructions from leadership to your team clearly and ensure that these are followed
  • Deliver Key Performance Indicators (KPI’s) through effective use of resources and management of staff. 
  • Provide guidance and feedback to help drive continuous improvement with the team
  • Monitor and report on key metrics and performance indicators to enable the accurate and timely monitoring of objectives. Run and update daily reports and explain any abnormalities
  • Be active in identifying problems and propose solutions to address
  • Identify key members of the team for development, match people and opportunities to promote succession planning
  • Manage absence and attrition through effective use of policies and procedures to ensure that labor targets are delivered
  • Work with the people team to manage any employee relations issues including disciplinaries and absence reviews
  • Plan and lead continuous improvement projects designed to improve efficiencies and identify opportunities for improvement using relevant data to analyze trends and identify relevant business implications from this information
  • Where the business implements changes, communicate the purpose of changes and encourage others to contribute positively to and participate in the change process
  • Adjust shift to fit needs of team and business
  • Other tasks and projects as assigned by management.


  • Good communication, organizational and time management skills
  • Dependable and reliable
  • Willingness to learn
  • Leadership skills
  • Attention to detail
  • Commitment to Teamwork
  • Positive attitude is a must
  • Willing and able to work a flexible schedule


Supervisory Responsibility



Work Environment

While performing the duties of this job, the employee regularly works in a warehouse setting. This role routinely uses standard warehouse equipment. Employee will frequent a warehouse environment on a regular basis and will be exposed to a variety of sounds and equipment while in this environment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel; reach with hands and arms; and talk or hear. The employee frequently is required to sit, stand, walk, and stoop, kneel, or crouch.


  • Generous Paid Time Off, 210 hours your first year
  • 11 paid holidays
  • Your birthday off, paid
  • Rich offering of Medical, Dental, Vision benefits
  • Company Paid Basic Life and AD&D and Short-Term Disability
  • Voluntary Life & AD&D and Long-Term Disability
  • 401K with up to 5% company match. 100% vested from enrollment date
  • Employee discounts on our websites

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further. 

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community. 

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