Operations Specialist

West Hollywood, CA

Launched in 2012, Tinder® revolutionized how people meet, growing from 1 match to one billion matches in just two years. This rapid growth demonstrates its ability to fulfill a fundamental human need: real connection. Today, the app has been downloaded over 630 million times, leading to over 97 billion matches, serving approximately 50 million users per month in 190 countries and 45+ languages - a scale unmatched by any other app in the category. In 2024, Tinder won four Effie Awards for its first-ever global brand campaign, “It Starts with a Swipe”™

Our Values:

One Team, One Dream

We work hand-in-hand, building Tinder for our members. We succeed together when we work collaboratively across functions, teams, and time zones, and think outside the box to achieve our company vision and mission.

Own It

We take accountability and strive to make a positive impact in all aspects of our business, through ownership, innovation, and a commitment to excellence.

Never Stop Learning

We cultivate a culture where it’s safe to take risks. We seek out input, share honest feedback, celebrate our wins, and learn from our mistakes in order to continue improving.

Spark Solutions

We’re problem solvers, focusing on how to best move forward when faced with obstacles. We don’t dwell on the past or on the issues at hand, but instead look at how to stay agile and overcome hurdles to achieve our goals.

Embrace Our Differences

We are intentional about building a workplace that reflects the rich diversity of our members. By leveraging different perspectives and other ways of thinking, we build better experiences for our members and our team.

The Tinder Business Development team is searching for an Operations Specialist to support our dynamic team. In this pivotal role, you will manage partner performance, reporting, invoicing, code creation, and various operational tasks to ensure the seamless execution of our business strategies.From the day you start, you will be working with a world-class BD team at Tinder.

You’ll have an amazing opportunity to join a company with a global footprint, while working with a small enough team that your impact is recognized.If you are a highly collaborative individual with strong ownership of projects from conception to outcome, and a background in helping a team organize processes, strategies, and operational details to drive execution, we cannot wait to hear from you!

Where you’ll work: This is a hybrid role and requires in-office collaboration two days per week. This position is located in West Hollywood, CA.

In this role, you will:

Data Insights & Reporting:

Develop and maintain dashboards, reports, and data visualizations to monitor key performance indicators (KPIs) and inform data-driven decisions.
Analyze BD activities to uncover growth opportunities and areas for optimization.
Regularly review partnership data to identify anomalies or outliers, including investigating fraudulent or unusual behavior.
Document performance variables during peak periods to optimize strategies and avoid misaligned partnerships.
Prepare and send required reports to partners, and handle ad hoc data requests from BD team members.
Compile findings into comprehensive reports with actionable recommendations.

Operations:

Manage code creation and administration for the Incentives Platform.
Handle purchase order collection and coordinate approved requests with partners and internal teams.
Oversee invoice management and support code requests from international teams.
Streamline and enhance BD processes and workflows for increased efficiency.
Lead internal BD monthly presentations, utilizing data and analytics from various BD channels. Assist with partner onboarding and training initiatives.

Stakeholder Management & Engagement :

Communicate effectively across cross-functional teams, including Product, Engineering, Analytics, Marketing, and Executive stakeholders.
Proactively prepare for meetings, creating agendas, socializing key points with relevant resources, and taking clear notes for effective follow-up.
Provide timely updates to relevant stakeholders on multiple projects and initiatives.

Who You Are:

A collaborative professional with a strong sense of ownership over projects from start to finish.
Experienced in organizing processes, strategies, and operational details to drive successful execution.
Adept at managing multiple tasks, prioritizing effectively, and communicating clearly.

We’re looking for:

2+ years of relevant work experience in fields such as Operations Analyst or Operations specialist, Coordinator etc
Proven experience in business development, analytics, operations, or a similar role.
Excellent project management skills with the ability to manage multiple projects simultaneously.
Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
Detail-oriented, with a strong focus on accuracy and quality.
Self-starter and able to work independently in a fast-paced environment.
Strong analytical skills with proficiency in data analysis tools and software (e.g., Excel, SQL, Tableau, ).
Experience with CRM systems (e.g., Salesforce) and other business development tools would be a plus
Strong oral and written communication skills
Critical thinking skills and the ability to draw conclusions from data
Bachelor’s degree in Business, Management, Economics, Data Science, or a related field

As a full-time employee, you’ll enjoy:

Unlimited PTO (with no waiting period), 10 annual Wellness Days
Time off to volunteer and charitable donations matching
Comprehensive health, vision, and dental coverage
100% 401(k) employer match up to 10%, Employee Stock Purchase Plan (ESPP)
100% paid parental leave (including for non-birthing parents), family forming benefits, and Milk Stork, which provides access to breast milk shipping for business travel, surrogacy, and employee relocation
Investment in your development: mentorship through our MentorMatch program, access to 6,000+ online courses through Udemy, and an annual stipend for your professional development
Investment in your wellness: access to mental health support via Modern Health, and Insight Timer; paid concierge medical membership, pet insurance, fitness membership subsidy, and commuter subsidy
Free subscription to Tinder Gold

Salary Range: $90,000 - $110,000 a year

Factors such as scope and responsibilities of the position, candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations may influence base pay offered. This salary will be subject to a geographic adjustment (according to a specific city and state), if an authorization is granted to work outside of the location listed in this posting.