Operations Specialist

San Francisco, CA

What We Need

We are looking for an Operations Specialist to join our dynamic, fast-paced team in San Francisco. In this role, the Operations Specialist support the Operations team in timely delivery of orders to all customers, online and wholesale.  This individual will also manage the production, order, and inventory process for holiday/special product packaging, samplers, curated items, as well as other ad hoc projects that helps elevate the overall Tatcha brand image as well as customer experience.

Each day at TATCHA is different with new problems to solve and tasks to tackle, but here is an idea of some of the things you will work on:

  • Supporting the Operations team in managing day-to-day management of demand forecasting, inventory planning, order fulfillment, supplier management, etc.
  • Projecting manage holiday and gift/kit packaging development and timelines. Work cross-functionally to ensure all necessary functions are involved to successfully deliver on time.
  • Managing inventory and re-orders for all existing curated items. Partner with Marketing and Japanese suppliers to ensure product availability and eliminate out-of-stocks.
  • Managing inventory and re-orders for product samplers. Coordinate bulk orders from Japan and schedule with US co-packer to fill sampler packets.
  • Organizing weekly business management meetings and other ad hoc meetings as assigned, compile meeting minutes, and follow up on meeting’s actions items.
  • Managing ad hoc projects and successfully deliver to targets.

Who you are

You are able to learn quickly and take initiative, as our company is dynamic and ever-evolving. To succeed in this position, the following qualities are paramount:

  • Exceptional attention to detail
  • Skilled at delivering in a fast-paced environment
  • Self-motivated and takes initiative


  • Bachelor’s degree in Business or Supply Chain/Operations discipline
  • 3-5 years relevant work experience in business planning and/or supply chain function
  • Proven ability to manage multiple, competing priorities simultaneously
  • Excellent communication and interpersonal skills 

Extra Credit:

  • Worked for or with international OEMs
  • Fluent in Japanese
  • Proficiency in Netsuite

Please Note: Full COVID vaccination required for this position, and proof of vaccination is required prior to start date.

Tatcha is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce. All employment is decided on the basis of qualifications, experience and business need.

Tatcha will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.  

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