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Operations Manager

Lakewood, CO

In this role, you will provide oversight of store operations and service, leading associates to deliver excellent customer service and operational efficiency. You will teach, coach, develop and manage the execution of all operational and service processes focused on consistent execution and operational efficiency. You will be accountable for the overall results and success of all key performance measures with a primary goal of driving sales and profitability.


What You’ll Do

  • Ensure sound operational processes including receiving and processing product, stockroom management and omni channel fulfillment 
  • Drive accuracy through completion of all required business directives such as merchandise disposition practices
  • Maintain appropriate levels of product on the sales floor by planning and directing floor replenishment as necessary based on sell through and seasonal changes
  • Lead efforts at point of sale and customer service departments to deliver speed of service transactions while creating a compelling customer experience
  • Manage the training processes for new hires on the operations and service teams, ensuring associates are skilled on process best practices, proper inventory procedures, productivity standards and how to leverage Kohl’s tools and resources
  • Prevent loss by educating associates, monitoring daily store activity, product protection, ensuring company policies are followed and partnering with Loss Prevention
  • Support and partner with merchandising leaders in store on merchandising incoming product ensuring to partner on placement and brand standards


All manager roles at Kohl’s are responsible for:

  • Managing with integrity, honesty and fostering teamwork in an engaged and inclusive culture
  • Exercising good judgment and discernment when making decisions; taking appropriate partners as needed
  • Modeling, enforcing and providing direction and guidance to associates
  • Demonstrating, coaching and developing a customer service mindset, including customer service techniques, anticipating customer needs and satisfactorily resolving issues
  • Ensuring the store has strong operational standards, shortage mitigation, and merchandising presentation to include accurate pricing and proper signing
  • Monitoring and adjusting resources as the business dictates to support customer needs and workload demands
  • Assessing key performance indicators (KPIs) to make informed business decisions that drive overall store results
  • Managing talent, including hiring, training, developing, and supervising
  • Accomplishing multiple tasks within established timeframes
  • Training, monitoring and reinforcing company policies, procedures, standards and guidelines
  • Maintaining adherence to company safety policies and ensuring the safety of associates and customers 
  • Other responsibilities as assigned


What Skills You Have

Required

  • Must be 18 years of age or older
  • Experience supervising teams or associates to include the responsibility for coaching to achieve daily goals and performance management
  • Great verbal/written communication and interpersonal skills
  • Excellent decision-making and problem-solving skills to make quick decisions, problem solve and resolve conflict
  • Strong people management skills and an ability to develop talent
  • Flexible availability, including days, nights, weekends, and holidays


Preferred

  • Experience working in a retail environment, preferably in a managerial position
  • College degree OR equivalent combination of education and 2 years experience in retail or similar industry


Pay Range: $63,900.00 - $95,900.00


Kohl’s offers a variety of benefits to associates depending on full-time/part-time status and work hours, including: WORK LIFE BALANCE (PTO, Vacation Buy Program, Parental Leave), HEALTH & WELLNESS (Medical, Dental, Vision and other short and long term disability programs, Emergency health and wellness programs such as Accident Protection Plans, Critical Illness Plans and more), SAVINGS & RETIREMENT BENEFITS (401k, Flexible Spending Accounts and associate discount programs with Kohl’s partners), INSURANCE PROGRAMS (Life Insurance for you, your family or your pet, as well as other protection programs), and LIFE EVENTS (Legal and adoption assistance benefits). Applications will be accepted for 60 days from the posting of this position.

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