Operations Manager

Atlanta, GA

How we support the Whole You:

Our benefits are a good reason to come to JLL.

We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and personal well-being. Our underlying benefits philosophy is this: be fair to our people and provide opportunities for those who take advantage of our programs and resources to increase their personal and financial security.

Benefits to eligible employees, include:

401(k) plan with matching company contributions
Medical, Dental & Vision Care
6 weeks of paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Flexible Work Arrangements may be available
Executive Benefits

Facilities Management

Provide leadership and direction for the efficient operations and maintenance of the utility systems to include steam, chilled water, and compressed air.
Analyze trends and utilize data to anticipate and proactively address issues in the client environment.
Demonstrated success directly interfacing with client senior management, vendors, and throughout all levels of the organization.
Effectively utilizes data and analytics in the communication of solutions and decision making.
Conduct planned inspections to check the level of services provided. These inspections should serve as an assurance of quality on the perception of service as indicated by the surveys received from the users.
Any and all other duties and tasks assigned.

Vendor Management

Closely monitor work requests communicated by JLL, the client and vendors.
Continuously raise the bar in vendor quality and service while reducing overall costs.
Hold vendors accountable for delivering high quality service per contract scope of work. Partner with vendors to continuously improve service quality and resolve/troubleshoot service issues.

Client Service/Satisfaction

Develop and maintain positive client relationship.
Conflict resolution and solution analysis.
Genuine service-oriented individual that is focused on the customer experience and able to provide continued monitoring of established quality
Resolve internal quality issues and customer complaints concerning product and or service dissatisfaction.

Compliance

Provides contract compliance management and quality control.
Responsible for assisting with JLL Engineering compliance program.
Familiarization with applicable codes, comply with specifications, and ensure standards are met within the scope of company policies and procedures, and in compliance with all federal and state regulations.

Budgeting/Reporting

Financial acumen to manage budgets for projects and operations.
Preparation of detailed scopes of work and costs for operations projects.
Preparation of regular and ad-hoc reports.

Preferred Qualifications

Education/training, Bachelor’s Degree in a related area or equivalent combination of education and experience.
Minimum 7-10 Years of relevant experience.
Strong technical knowledge of building systems including HVAC equipment, chillers, high pressure steam boilers, and centrifugal air compressors.
Third party certification in boilers or energy plant operations.
Ability to multi-task and effectively organize responsibilities to achieve goals and objectives.
Self-motivated and ability to work independently.
Please note this is a site-based role and the client requires vaccinations for on-site attendance, if you are offered the role- you will be expected to comply.

Location:

On-site –Atlanta, GAIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!