Operations Manager

Creator Content is the team at Spotify responsible for developing a best-in-class creator experience. We seek an experienced Operations Manager to help us grow, organize, and motivate teams in the Creator Content organization. In this role, you will focus on developing team strategies and operational plans to achieve our ambitious goals of becoming a creator-focused platform that successfully understands and can meet the needs of all the different types of creators.

The right candidate is highly organized, enjoys a fast-paced environment, has strong organizational skills, and a strategic mind. You will be well versed with operations frameworks, plans, and best practices. You will care deeply about how our business helps creators grow and how we apply these insights to develop innovative, high-impact strategies and operational systems for Creator Content teams.

Our diverse team is primarily located in Stockholm, New York, and LA. If you thrive in collaborative, passionate, and fast-paced environments, this is the perfect role for you! 

What you'll do:

• Ensure operational excellence across all Creator Content teams (~90 total FTEs), including conceptualising, sizing, and prioritizing initiatives, to proactively drive improvement to our Ways of Working
• Operate the budget, forecasting & hiring plan
• Work closely with the Leads that represent the Creator Content teams, responsible for translating team strategies into robust operational plans and ensuring that teams have what they need to execute on these
• Ensure that all teams strategic planning, quarterly OKRs, and operational rhythm is clear and maintains a balanced cadence – in partnership with key strategy, creator, partnerships, and product teams
• Craft our internal communications strategy, deliver business reviews and effective communication to leadership and multiple levels of stakeholders, highlighting key achievements, opportunities, and plans forward
• Find creative ways to help our teams connect with our strategy, goals, and each other 

Who you are:

• 5 + years of work experience in strategy and operations roles
• Extensive experience working in Excel
• An independent problem solver who understands how to operationalize and execute strategies cross-functionally.
• Experience developing relationships and working collaboratively with multiple cross-functional teams
• Structured, organized, and have excellent attention to detail
• Set goals and plans across multiple teams, track progress, and constantly think of ways to streamline workflows and improve efficiencies in work
• Excellent communication, process, and project management skills
• Strong written and verbal communication
• Bachelor’s Degree or equivalent experience 

Where you'll be:

• We are a distributed workforce enabling our band members to find a work mode that is best for them!
• Where in the world? For this role, it can be within the Americas region in which we have a work location: https://lifeatspotify.com/locations 
• Prefer an office to work from home instead? Not a problem! We have plenty of options for your working preferences. Find more information about our Work From Anywhere options here.

We strongly believe that diversity of experience, perspectives, and background will lead to a better workplace for our employees and a better experience for our users and creators.

Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens.

Spotify transformed music listening forever when we launched in 2008. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the chance to enjoy and be passionate about these creators. Everything we do is driven by our love for music and podcasting. Today, we are the world’s most popular audio streaming subscription service.

Global COVID and Vaccination Disclosure

Spotify is committed to safety and well-being of our employees, vendors and clients. We are following regional guidelines mandating vaccination and testing requirements, including those requiring vaccinations and testing for in-person roles and event attendance. For the US, we have mandated that all employees and contractors be fully vaccinated in order to work in our offices and externally with any third-parties. For all other locations, we strongly encourage our employees to get vaccinated and also follow local COVID and safety protocols.