Operations Lead

Responsibilities

TikTok is looking to hire an Operations Lead, to join our Operations team. The Product Operations function will work directly with Product, Engineering, Content, Partnerships and Marketing teams to ensure the products we release to our community will delight and maintain a high quality bar.

We're looking for a team lead who will be the main liaison and cross-functional contact for the Product Specialists across all Product verticals. The Lead will provide support by managing a team of Associates responsible for ensuring the quality and efficiency operations within existing product lines. This includes the on-boarding of 3rd party partners/vendors, providing on call product support for events and managing ongoing requests from internal operations teams. The lead will also be in charge of developing and driving initiatives to enable operations to scale globally

Responsibilities:

Work cross-functionally with Product Specialists, Partnerships, PR, and Content to guarantee operational excellence and ensure that all respective workflows are established, and implemented.
Mentor and advise a team of Associates on building, refining and deploying solutions to improve the Product Operations team's efficiency.
Identify areas to improve product workflows/tools and implement scalable solutions.
Provide objective, thorough, and data-driven recommendations to leadership; clear and actionable suggestions

Qualifications

3+ years of experience managing an operational team, with the ability to balance multiple priorities and lead in a fast-paced environment
5+ years of experience leading cross-functional projects
Experience aligning and managing stakeholders across multiple levels
Effective and creative problem solving and decision making skills
Effective communication skills, with the ability to synthesize data and translate complex ideas into clear recommendations
Prior experience working in consumer technology preferred
Strong analytical skillset
Relevant undergraduate degree