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Operations Integration Manager

Phoenix, AZ

The Operations Integration Manager will serve in a solutions-oriented role in a cross-functional capacity in the coordination, planning, management, integration of various operational functions within Evaluation Systems in support of our client deliverables.


As an Integration Manager within the Evaluation Systems team, you will collaborate and partner with multiple stakeholders with cross-functional teams to brainstorm, plan, streamline processes, optimize workflows, and ensure seamless execution of our operational services, projects to meet strategic objectives.


We are looking for someone with passion for identifying opportunities, focused on customer experience to drive operational excellence and customer satisfaction.


Key responsibilities:

  • Coordinate and oversee the planning, execution, and management of operational initiatives, integration of operational processes and services across different functional departments including but not limited to customer service, content development, content production, scoring, score reporting and technology.
  • Collaborate with stakeholders to identify implementation requirements to achieve operation efficiencies and on-time delivery.
  • Lead cross-functional teams to ensure adherence to timelines and budget constraints.
  • Develop, monitor, and evaluate the effectiveness of integration and implementation efforts, adjusting as necessary to achieve desired outcomes.
  • Serve as liaison between various departments within the organization to facilitate communication and collaboration during development and implementation activities.
  • Provide regular updates and reports to senior leadership on the progress of integration and implementation of services, highlighting challenges, achievements, and recommendations for improvement.
  • Continuously provide input to project management activities throughout the project lifecycle, influencing scope, charter, risk plan, project plan, issues, and status


Qualifications

  • Bachelor’s degree or appropriate combination of education and experience. Course work in education technology management is helpful but not required.
  • Generally, requires at least 10+ years relevant experience and proven ability or appropriate training to supervise or manage others.
  • Six-Sigma and PMP certification is desired.
  • Demonstrated service and project management experience dealing with cross functional business units.
  • Problem-solving skills which include a systematic approach from problem analysis and research to evaluation of alternative solutions
  • Must have excellent communications skills.
  • Must be able to handle work on many projects at once, prioritize and schedule own work, and work independently with minimal day-to-day supervision.


What to expect from Pearson

Did you know Pearson is one of the 10 most innovative education companies of 2022?


At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.


We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.


Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be.


All employment decisions are based on qualifications, merit and business need.


All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.


To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.


If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing [email protected].


Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

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