Operations Experience Manager

Austin, TX

LeafLink is seeking an ambitious and organized Operations Experience Manager to help grow our logistics customer experience team. This individual will provide an exceptional customer success experience to LeafLink customers. In addition, this individual will act as a centralized solutions expert between our brands, retailers and supply chain partners. Working alongside these key stakeholders, this highly collaborative team member will provide invaluable input toward product and process improvements. Finally, this self-starter should enjoy a fast-paced environment and has a general disdain for the status quo, constantly looking to create positive change wherever possible.

Responsibilities

Ensure a great customer logistics experience on a daily basis by maintaining client engagement and providing stellar customer service
Understand in depth both your client’s needs and our operational capabilities to create seamless logistics solutions
Support client growth and success through a suite of Leaflink tools paired with a deep understanding of the clients’ needs, challenges and opportunities
Provide daily, weekly and monthly operating reports to your clients to help them scale their business and leverage Leaflink solutions to their highest potential
Provide data-driven support based on client feedback and market trends
Collaborate closely with your Operations counterparts to ensure we are putting our best foot forward for clients and continually driving improvements

Requirements

You have a strong customer focus and excellent business judgment
Ability to thrive in a fast-paced, high growth, rapidly changing environment that requires tenacity to exploit opportunities and exceptional judgement to handle challenges
You are the poster child for startup hustle: change is your only constant, no challenge is too big, and no task is too small
You leverage your successes to help motivate others and highlight your mistakes as learning opportunities for the wider team
Comfortable with finding resolution through ambiguity
Self-motivated and excited by the potential to own what you do, you have the willingness to learn and adapt quickly and seamlessly on a daily basis
You work well independently as well as with other members of the team, both in person and remotely
You have excellent presentation and communication skills, are outgoing and sociable, and enjoy meeting new people and developing working relationships
You are a multi-tasker and connector, as well as an organized operator who executes on both internal and external responsibilities
You have knowledge of key project management concepts including phases, plans, deliverables, scope, tasks, and retrospectives
You have excellent verbal and written communications skills

Qualifications

2+ years of experience in a client-facing support and growth positions
Excellent verbal and written communication skills
Functional experience in eCommerce, supply chain, logistics, and/or cannabis business operations
Demonstrated ability to learn new concepts and skills quickly
High energy individual with a positive collaborative attitude
Ability to work proficiently within Microsoft Office and Google Suite
Familiarity with Tableau, Salesforce, and Confluence is strongly preferred
Bachelor's degree in Supply Chain, Operations, Industrial Engineering, Business or related field a plus but not required

Benefits

Flexible PTO to give our employees a little extra R&R when they need it
Competitive compensation and 401k
Comprehensive health coverage (medical, dental, vision)
Commuter Benefits through a Flexible Spending Account
A robust stock option plan to give our employees a direct stake in LeafLink’s success

LeafLink’s employee-centric culture has earned us a coveted spot on BuiltInNYC’s Best Places to Work for in 2021 list. Learn more about LeafLink’s history and the path to our First Billion in Wholesale Cannabis Orders here.