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Operations Efficiency Analyst

San Jose, CA

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us Creation is the core of TikTok's purpose. Our platform is built to help imagination thrive.


This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact for ourselves, our company, and the communities we serve. Join us.


About The Team The Trust & Safety team plays a critical role by helping to ensure that TikTok is a safe platform for users to express themselves and enjoy the content. Being a fast-growing global team with offices in more than 20 countries, Trust & Safety provides unique opportunities for the right candidate to thrive in various areas of translation and interpretation. We are currently looking for someone to join our Operations Research team.


The Operations Research team aims to drive collaboration, optimisation and synergy for Trust & Safety (T&S) global functioning. The team is responsible for running multiple projects including operation analysis, evaluation and performance management, KPI target setting, working procedure management, employee wellness and other related projects. This is an excellent opportunity for someone with strong analytical skills with a passion for driving performance.


Responsibilities

  • Design, build and run operation management-related metrics for global products. The metrics may include, for instance, data related to the efficiency & quality performance in global moderation teams.
  • Analyze and set KPI Targets in efficiency, quality and wellbeing for each product and market in collaboration with cross functional teams (Product, Core Safety, Data Science, Operations Managment Teams, etc)
  • Identify issue areas through data analysis and provide improvement insights to global management teams.
  • Related projects may involve intensive cross-functional cooperation.
  • Performs other duties as assigned.


Qualifications

Minimum Qualifications:

  • Bachelor's degree in Management, mathematics, statistics or equivalent professional experience.
  • 4+ years experience in operational analysis, process improvement or a similar role.
  • Ability to work with cross functional teams and manage stakeholders (Product, Core Safety, Data Science, Operations Management Teams etc)
  • Strong analytical and problem-solving skills.
  • Proficient in data analysis tools (e.g., SQL, Excel) and knowledge of data visualization tools (e.g., Tableau, Power BI)


Preferred Qualifications:

  • Knowledge of process improvement methodologies (e.g. Lean, Six Sigma) is a plus.
  • Trust & Safety experience is a plus.
  • Excellent written, verbal and interpersonal skills.


Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some.


This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us.


We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach. TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace.


At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.


TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at ts.accommodations@tiktok.com


For Pay Transparency - Compensation Description - Annually


The base salary range for this position in the selected city is $77688 - $171555 annually.​


Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.​


Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees: ​


We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care. ​


Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability. ​


We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.​

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