Operations Coordinator

Calgary, AB

The Bookstore within Ancillary Services is currently seeking a Full-time Regular Operations Coordinator.

The Operations Coordinator reports to the Associate Director of the Bookstore, however can receive direction from the Bookstore Manager to ensure exceptional customer service is provided to clients. The primary purpose of this role is the effective coordination and completion of day-to-day store operations within the guidelines set by the Area Supervisor and the Bookstore policies and procedures. This position is busiest in the months leading up to the fall and winter semesters and at year-end. Occasional overtime is possible, time off at the beginning of semesters is limited, and participation in the year-end inventory is required.

Position Description

Summary of Key Responsibilities (job functions include but are not limited to):

Train and orient part-time student operation staff to the systems and services of the Bookstore so they can provide outstanding service
Draft monthly work schedule for all part-time bookstore operations staff, within the guidelines set by the area supervisor
Ensure that the work schedule is followed so that staff receive adequate break periods
Provide leadership and direction necessary to the part-time student operations staff during the training process and during employment within the team
Provide feedback to the area supervisor on the performance of part-time student operations staff during the training process and during employment within the team
Check and review the work of the part-time student operation staff and make any necessary corrections
Inform the area supervisor of any concerns/issues that arise so that the appropriate action can be taken by the area supervisor
Organize and process online orders effectively and efficiently
Organize and process the Bookstores shipping and receiving functions
Organize and process the merchandising, display, and restocking of general merchandise and clothing
Assist with and provide guidance on service related issues to ensure outstanding customer service
Work with the buying teams to ensure the proper handling of merchandise
Work with external stakeholders (i.e. vendors and shipping companies) as required to ensure that merchandise is delivered on time and in good condition

Qualifications / Requirements:

2+ years of recent retail store experience required; University/College bookstore experience strongly preferred
Post-secondary degree or SCMP designation preferred
Able to prove experience and demonstrate excellent communication and leadership skills
Strong analytical skills
Business process design experience an asset
Understanding of supply chain concepts is considered a strong asset
Demonstrate the ability to co-ordinate and prioritize multiple tasks and demands

Application Deadline: January 20, 2023

We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.

Additional Information

This position is part of the AUPE bargaining unit, and falls under the Operational/Administrative Job Family, Phase 2.

To find out more about management and staff opportunities at the University of Calgary and all we have to offer, view our Management and Staff Careers website.

The University strongly recommends all faculty and staff are fully vaccinated against COVID-19.