Operations Coordinator

Las Vegas, NV

The Operations Coordinator is responsible for providing administrative support for the manager with the daily operations which includes; Consumer Care, cash handling, Safety and security compliance, and managing vendor relations of M&M’S.


Key Responsibilities

M&M’s BRAND AMBASSADOR and PRODUCT KNOWLEDGE:

  • Become knowledgeable of the M&M’s Brand and the store products designed to delight our guests.
  • Display a “Guest comes first” attitude by prioritizing Guest Experience.
  • Acts as a positive role model for others by demonstrating passion and enthusiasm.


CUSTOMER FOCUS:

  • Display the Guest Experience standards daily and consistently to provide exceptional guest service and enthusiastically create an unforgettable experience through personal interactions with our guests.
  • Delights our Guests through providing exceptional Consumer Care to both our Internal and External Guests through responsibly taking orders and acting as the main point person for consumer complaints.
  • Ensure all operations are functional
  • Ensure the Operations Associate have followed up in a timely manner on all Customer complaints or request.


RESPONSIBILITY FOR BUSINESS RESULTS:

  • Actively works towards hitting store KPIs but ensuring the right people in the right place at the right time
  • Contribute to the success of the store by driving business metrics.
  • Partner with Loss Prevention on any inaccuracy’s or discrepancies.
  • Drive execution of the company’s internal and external theft and fraud strategy.


FRIENDSHIP and COLLABORATION:

  • Co-coordinates with recruitment and onboarding processes.
  • Partners with department leads to make recommendations for changes to core program course design and identifies gaps within the training programs.
  • Teach, coach, and train associates on proper operational processes as well as store safety and compliance standards.
  • Establish rapport and build relationships with Store Operations team, P&O, Loss Prevention, Security, Mars IT Management, and Mars corporate security, establish follow up mechanisms to measure the effectiveness of loss prevention measures, consumer complaints, etc.
  • Liaison between store and vendor, ensure routine/non-routine visits with vendors are scheduled.
  • Conducting daily walks with regularly scheduled vendor


PUNCTUALITY and INTEGRITY:

  • Comply with all store policies, including the attendance policy, cash handling policy and data handling policies.
  • Exemplify The Five Principles and The Associate Concept
  • Trains new associates, as needed.


INITIATIVE and JUDGEMENT:

  • Participate and/or initiate special duties and projects to enhance operational efficiency and improve the guests’ experience.
  • Support the Store Management Team with the running of the Cash room, including Cash Office Associates. This role is responsible for ensuring all the daily, weekly, monthly, quarterly, yearly, cash handling processes and procedures are carried out by the cash room team.
  • Responsible for maintaining store supplies, reconciling the P card log, maintaining access badges, and management of radios and handsets.
  • Help support the Assistant Store Director with the creation of all PO’s and approval of invoices.


Context and Scope

The role of the Operations Coordinator is to ensure all services and procedures that have a direct effect on our guests are delivered to the highest standard. An associate that has an action-oriented mindset and truly lives by the consumer being our boss.


Job Specifications/Qualifications

Education & Professional Qualifications

  • High School diploma required; some college preferred


Knowledge/Expertise

  • Experience with guest service-oriented environment, preferably in a fast-paced retail setting
  • Knowledge of PCI process
  • Demonstrated ability to handle confidential information
  • Demonstrated ability to meet deadlines
  • Store inventory control experience preferred
  • Administrative experience in an office environment (Word, Excel)Decision Authority
  • Ability to coordinate with external vendors, as and when needed.
  • Ability to make recommendations to enhance operational and associate needs
  • Ability to de-escalate guest complaints


Commitment to Equal Employer Opportunities:

Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

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