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Operations Analyst I

Houston, TX

At Shell Energy Solutions, we believe there’s a better way to power your business and home.


Aligned with Shell’s ambition to be a significant global power business and to become net zero by 2050, our cleaner, affordable and simple solutions help companies manage their energy spend and plan their sustainability roadmap - a fresh approach for environmentally conscious businesses that are looking to boost their sustainability credentials. We also have set out to deliver the very best experience to our customers across all our channels. 


Shell Energy Solutions mission is delivering cleaner energy solutions for a brighter tomorrow by guiding customers toward a better energy future, enabling customer choice and by providing market-leading energy solutions.


Going above and beyond for our customers is what we’re all about and we have set out to deliver the very best experience to our customers across all our channels. But bigger challenges lie ahead, and we need to keep moving forward. Are you ready to help us get there?


WHERE YOU FIT IN

The Operations Analyst I holds an important role in achieving our strategic and operational goals. The role is responsible for monitoring and managing all operational aspects, including but not limited to, day-to-day transaction processes, generating and/or reviewing operational reports, resolving operational issues, performing account reconciliations, identifying/supporting operational efficiencies within the Operations team and with other cross-functional teams, and handling internal/external communications.  


The ideal candidate must be detail-oriented with excellent analytical and communication skills. The analyst must be well-organized, self-motivated, process-oriented, be able to prioritize and multi-task and thrive in a dynamic, quick-changing environment.


Reporting into the Operations Manager, the role requires self-motivated, dedicated and responsible individual with the ability to perform well under pressure.


JOB DUTIES & RESPONSIBILITIES

  • Monitor and manage day-to-day operations, including processing of transactions and resolving exceptions to ensure timely and accurate production of enrollments, drops, etc. and invoices for across the SES footprint
  • Review, analyze and take appropriate action on applicable reporting and any issues identified during day-to-day responsibilities
  • Analyze and troubleshoot customer (internal and external) inquiries, issues, and concerns, including working with other departments to resolve and ensure the best customer service interaction possible
  • Review and respond to operations related inquiries in a timely and professional manner
  • Analyze errors/issues to identify the root causes and develop mechanisms to minimize or eliminate future issues  
  • Analyze and validate data to provide assurance of accuracy and validity of critical business information.
  • Communicate and resolve issues with utilities, as needed.
  • Utilize problem-solving and multi-tasking skills to manage daily work requirements, along with interruptions of additional requests.
  • Continuously think about methods to improve operational activities and suggest process and system improvements, as needed.
  • Maintain proper documentation of the operations processes and related controls
  • Provide cross-functional support to peers and departments to develop satisfactory end-to end delivery processes and results
  • Collaborate and coordinate with cross functional teams on new initiatives or projects
  • Responsible for backing up other analysts on the team, when necessary 
  • Other duties as assigned


ESSENTIAL SKILLS & EXPERIENCE

Successful job applicants will be able to perform these functions. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

  • High School Diploma
  • Minimum 0 - 3 years’ experience in energy field
  • Knowledge of ERCOT, PJM, MISO, NYISO, NEISO and CAISO markets
  • Knowledge of PUC and/or Utility standards
  • Good communication skills, written and oral, for example ensuring sales agents are kept informed of any delays in turning around pricing requests, or outlining the rationale behind a decision not to approve credit for a customer.
  • Analytical mindset, demonstrate ability to problem solve and create practical solutions to overcome problems and mitigate risks.
  • Comfortable working in a target-driven and fast-changing environment, and able to respond to changing business needs
  • Excellent attention to detail
  • Proficient use of Microsoft Office programs including Word, Outlook and strong Excel skills
  • Excellent analytical, organization and time management skills, with the ability to maintain a strict level of attention to detail
  • Ability to work well within a team environment and demonstrate a vested interest in team goals and objectives
  • Excellent interpersonal, verbal and written communication skills, with the ability to establish and maintain positive and effective working relationships
  • Self-motivated with the desire to consistently improve performance and gain further knowledge
  • Ability to meet deadlines, learn quickly and demonstrate effective problem solving and follow-up skills


LOCATION & WORK SCHEDULE

  • Required to be in-person in The Woodlands/Houston, TX through a hybrid workplace environment


BENEFITS OF WORKING WITH SHELL ENERGY

  • Competitive Compensation
  • Health Care - Medical/Dental/Vision/Prescription Drug Coverage
  • 401(k) with Company Matching Contributions
  • Flexible Spending Accounts (FSA)
  • Health Savings Accounts (HSA)
  • Disability Programs (STD & LTD)
  • Employee Basic Term Life Insurance
  • Generous Vacation & Company Holidays
  • Flexible hybrid working schedule
  • Training and coaching
  • Tuition Reimbursement
  • Paid Parental Leave
  • And much more!


SHELL ENERGY VALUES

Shell is a company with shared values. Honesty, integrity, and respect aren't simply a strapline: they are part of everything we do. What's more, Shell is an equal opportunities company, and we place the highest possible value on the diversity of our people and our inclusive approach. Join us and you’ll belong to a world where you are proud of your achievements and propel your career with global opportunities. We care deeply about fostering a truly diverse workplace. 


Job descriptions are not intended as, nor should be construed to be, exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job. They are intended to be accurate reflections of those principal job duties and responsibilities essential for making fair pay decisions about the job.

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