Operations Analyst

BE PART OF A BANK LIKE NO OTHER.

When you work with the world's most innovative companies, you know you're making a difference.

Our clients are the game changers, leaders and investors who fuel the global innovation economy. They're the businesses behind the next medical breakthroughs. And the visionaries whose new technologies could transform the way people live and work.

They come to SVB for our expertise, deep network and nearly forty years of experience in the industries we serve, and to partner with diverse teams of passionate, enterprising SVBers, dedicated to an inclusive approach to helping them grow and succeed at every stage of their business.

Join us at SVB and be part of bringing our clients' world-changing ideas to life. At SVB, we have the opportunity to grow and collectively make an impact by supporting the innovative clients and communities SVB serves. We pride ourselves in having both a diverse client roster and an equally diverse and inclusive organization. And we work diligently to encourage all with different ways of thinking, different ways of working, and especially those traditionally underrepresented in technology and financial services, to apply.

Job Description

Join a bank like no other.

When you work with the world's most innovative companies, you know you're making a difference. Our clients are the game changers, leaders and investors who fuel the global innovation economy. They're the businesses behind the next medical breakthroughs. And the innovators whose new technologies could transform the way people live and work. They come to SVB for our expertise, deep network, and 30+ years of experience in the industries we serve, and to partner with hard-working, enterprising SVBers, dedicated to helping them grow and succeed at every stage of their business. Join the SVB team and help bring our clients’ world-changing ideas to life.

The Operations Analyst is responsible for performing and developing expertise of Global Loan Operations Quality Assurance Team, executing daily operational tasks providing operational support to internal business partners and/or Clients.

Responsibilities may include but are not limited to:

• Managing a pipeline of servicing request in multiple loan systems; facilitating/leading meetings; preparing/reviewing reports; researching or reconciling moderate to complex information; and may act as a point of escalation.
• Accountable for performing assigned functions with very limited supervision efficiently and ensuring all regulations, procedures, and polices are adhered to.
• Acts as a resource and may recommend potential process improvements.
• May provide mentoring and coaching; and helps to ensure the day-to-day functions are executed according to policies and procedures.
• Performs assigned activities required to support Global Loan Operations.
• Works under very limited supervision and has expanded skill set that is applied to the essential functions.
• Utilizes knowledge or resources to resolve moderate to complex issues, escalates complex non-routine problems.

General operations functions may include, but are not limited to:

• Auditing various loan Servicing transactions for our Commercial and Participation/Syndication loan products within the Bank systems
• Comprehend, translate, and review loan documents for accuracy and proper approvals.
• Preparing reports - Analyzes, researches, and resolves a variety of operational activities related to loans
• Performs quality assurance of implemented items on the commercial banking systems
• Processing audit transactions approving wire transaction and resolving exceptions Skills.
• Providing training and support to clients, business partners and junior team members
• Reviewing reports and performing interest and credit line calculations
• Providing back up documentation for internal and external auditors
• Collaborating on business-critical projects
• Participating in meetings, coaching and other duties as assigned by management.
• Working within established procedures, processes and/or regulatory guidelines and applies authority matrix to level of determinations.
• Strong ability to multi-task, handle high volumes, and support cross-functional teams.
• Excellent written and verbal communication skills with ability to convey information Proficient at independently researching and solving complex scenarios
• Solid networking skills, strong ability to build relationships with internal clients.
• Strong attention to detail Critical thinking with the awareness to know when to challenge or question
• Interest in following process and procedures
• Able to act as a Subject Matter Expert and leader for less experienced team members and work independently with Business Partners as a SME on projects and initiatives as assigned.

Education:

• High School Diploma or Equivalency PLUS - 3-5 years of related professional experience (banking/financial services industry or customer service) OR - 5-7 years of overall experience - Bachelor’s Degree desired and may be considered as 1-2 years overall experience
• © 2021 SVB Financial Group. All rights reserved. SVB, SVB FINANCIAL GROUP, SILICON VALLEY BANK, MAKE NEXT HAPPEN NOW and the chevron device are trademarks of SVB Financial Group, used under license. Silicon Valley Bank is a member of the FDIC and the Federal Reserve System. Silicon Valley Bank is the California bank subsidiary of SVB Financial Group (Nasdaq: SIVB).

Equal Employment Opportunity

Silicon Valley Bank is an equal opportunity employer and is dedicated to expanding its commitments and investments to create a more diverse, equitable and inclusive company culture and innovation ecosystem. We are strongly committed to the values and policy of equal employment opportunity across our employment practices.

Silicon Valley Bank is registered in England and Wales at Alphabeta, 14-18 Finsbury Square, London EC2A 1BR, UK under No. FC029579. Silicon Valley Bank is authorised and regulated by the California Department of Business Oversight and the United States Federal Reserve Bank; authorised by the Prudential Regulation Authority with number 577295; and subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.