Operations Analyst

Meta Reality Labs (RL) is seeking a data-driven, detail-oriented analyst to deploy projects, processes, and programs that help us build capability to scale, improve operational efficiency, increase sales productivity, and drive growth for our direct-to-consumer (DTC) sales channels.

The ideal candidate should be passionate about Meta’s mission and the power of augmented/virtual reality in making a positive impact on the world, has experience in operations, highly analytic, an excellent problem solver, strong communication skills and experience managing cross-functional work streams, an eagerness to work in a rapidly evolving space, and thrives under pressure and ambiguity. This is a challenging position working in a fast-paced environment with the opportunity to utilize your experience as a meticulous and seasoned analyst to drive timely execution and be instrumental in achieving greater business outcomes.

DTC Operations Analyst Responsibilities

• Oversee day-to-day business operations with key focuses on supporting sales and customer experience.
• Deliver against the team’s KPIs.
• Identify key issues that are barriers to sustainable growth and drive issue resolution with cross-functional partners.
• Influence the design of business solutions (programs, processes, policies, tools) to ensure they are compliant, operationally viable, and experience-focused.
• Lead or support new business initiatives and product launches across global cross-functional teams.
• Analyze and derive insights from large data sets and build tactical excel-based reporting to support sales and operations.
• Develop streamlined processes and mechanisms to improve operational efficiency and communication.
• Manage relationships with cross-functional partners, such as Sales, Operations, Product Management, Support Operations, and Engineering.
• Put together documents and presentations to be presented to cross-functional teams.
• Lead and participate in meetings.

Minimum Qualifications

• 5+ years of experience in operations, program management, or equivalent work experience.
• BS/BA in Business, Operations, or similar discipline.
• Proficient in MS Office tools/Google Suite, advanced level in Excel/Google Sheets.
• Experience operating independently and executing on both the strategic and operational level in a fast-moving, ambiguous environment.
• Experience in building new processes and delivering process optimization/improvement initiatives across cross-functional teams.
• Experience with identifying gaps and opportunities, developing solutions, and providing sound business insights and recommendations through influencing.
• Experience in leading or working with multiple teams to achieve alignment and agreed outcomes.
• Communication skills.

Preferred Qualifications

• Experience in the direct-to-consumer sales space for consumer hardware.
• Proven stakeholder management experience, including managing multiple partners simultaneously.
• Experience in managing highly complex programs, with multiple stakeholder organizations, and significant scale.